u/gnartothecore

I've been trying to get in contact with my claims adjuster for over 48 hours via text, phone call, and email; all I've gotten back is silence. I reached out to their supervisor via same methods, no answer back.

Is this normal? Should I stop trying to contact them directly and just call the 1-800 number with my questions? I feel bad for bothering these folks when someone is already assigned to my claim.

ETA: thanks for the responses. Just to clarify, I'm not expecting the CA to drop everything to cater to my needs; I understand that, much like most folks, they're over-worked and doing what they can. But 48 hrs seemed like an excessive wait to me, seems like the responses are confirming that.