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u/gocepa

r/djimavic r/OneSecondBeforeDisast r/dji r/drones r/djimavicmini
▲ 189 r/djimavicmini+2 crossposts

BEYOND EMBARRASSING: DJI publicly offered me a 60% discount on the forum, then backtracked via private email calling it a “staff error”

u/gocepa — 24 days ago
▲ 5 r/drones

BEYOND EMBARRASSING: DJI publicly offered me a 60% discount on the forum, then backtracked via private email calling it a “staff error”

Hi everyone,

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I wanted to share how DJI Europe actually treats their long-term customers behind the scenes. I’ve been a loyal pilot for over six years, buying three generations of Mini drones and countless accessories.Recently, my drone was taken down by a verified bird strike. Because of my geographic location, DJI contractually blocks and discriminates against my country from purchasing DJI Care Refresh. We are forced to pay premium flagship prices for the hardware, but are completely locked out of any safety protection plans.After a massive fight with their support desk, a senior team member publicly posted on the official DJI Forum that a special 60% discount plan was cross-departmentally approved for my replacement body.But here is the trick: as soon as they thought the public pressure was off, they sent me a private email backtracking on the entire deal. They claimed it was a "staff error" and tried to force a weaker 40% discount invoice on me instead.Even their 40% "discount" is completely ridiculous. Because I live outside the EU, once you add up international shipping, 15% customs duties, 18% local VAT, and courier brokerage fees, a loose, single-battery replacement body will cost me exactly €700 out of pocket. That is literally more expensive than walking into a retail store and buying a brand-new drone package.To offer a 60% resolution publicly to protect their online brand image, only to quietly reel it back via email while hiding behind a "staff error" excuse is completely deceptive.

u/gocepa — 24 days ago
▲ 1 r/dji

Bird strike not getting support from Dji

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Hi everyone,

I'm posting this here hoping the official u/DJI_Support team on Reddit can help escalate my case, as standard email support has left me completely stuck.

My Mini 5 Pro was recently taken down by an unprovoked bird strike (see the attached video). DJI’s data analysis team has already reviewed my flight logs via the QR code and officially confirmed that the drone was functioning perfectly up until the exact moment of the impact. The incident was entirely outside of my control.

I am a long-term, loyal DJI customer. Over the past six years, I have flown exclusively within the DJI ecosystem, progressing from the original DJI Mini, to the Mini 3 Pro, and now the Mini 5 Pro. I have always flown safely and responsibly.

Because I live in North Macedonia, I face an unfair dual penalty out of my control:

No Care Refresh Available: DJI contractually restricts the purchase of Care Refresh in my region, leaving me with absolutely no way to protect my investment against wildlife or environmental hazards.

Import & Logistics Barriers: DJI does not ship directly to my country.

I kindly request that the DJI Reddit team escalate my case (CAS-33337548-V2D3F1) to a senior customer experience manager. Given my 6-year history with the Mini lineup, I am asking for a meaningful discount on the replacement aircraft-only body to help offset the massive import and regional financial burdens.

Thank you for your time and help.

reddit.com
u/gocepa — 30 days ago