company portal Error loading apps and downloads / updates - North America tenant
**update: service degredation: IT1456599 **
devices are failing to load the apps, downloands and updates page on company portal apps. seeing this behavior different devices, on different networks. ( vpn, no vpn, home, corp, mobile hotspots)
C:\Users\<profile>\AppData\Local\Packages\Microsoft.CompanyPortal_8wekyb3d8bbwe\LocalState
log_2.log
shows 509 errors
WARN Event
Request failed with status: 509
ERROR Event
Exception of type ServiceTooBusyException has been thrown.
Detailed message:
Failed to get app data from Intune.
Inner Exception:
Microsoft.Management.Services.SelfServicePortal.Common.Portable.DataAccess.Exceptions.ServiceTooBusyException
Message:
HTTP request failed: 509
Error response by downstream service:
{
"odata.error": {
"code": "HttpSysQueueTimeout",
"message": {
"lang": "en-us",
"value": {
"Message": "An error has occurred while retrieving the Intune application catalog.",
"CustomApiErrorPhrase": "",
"RetryAfter": null,
"ErrorSourceService": "StatelessApplicationService",
"HttpHeaders": {
"unhealthyEndpoints": "True"
}
}
}
}
}