u/happymealwsmallfries

My family owns a business and sent a wire transfer through TD on June 25th to a business account in Hong Kong, but the recipient still hasn’t received the money.

We went to the bank last Thursday, which was 7 days after the transfer was made. They said it would take some time for them to contact the wire transfer department. A few hours later, the manager called me and said they could only see that the money had successfully left the account the next day, on Friday.

He mentioned that wire transfers usually take 1–4 business days, and because there was a weekend and Canada Day in between, it may take longer than usual. However, it is already Monday in Hong Kong, which is the 10th day after the transfer was made, and the recipient still hasn’t received the payment.

This is a very significant amount of money, so I’m really worried that it may have gotten lost, delayed, or stuck somewhere. The manager said we can pay $25 to trace the wire and find out where the money is right now. He also mentioned that we could pay $25 to amend the transfer, but there’s no guarantee that we would get that money back.

The recipient asked us to provide a UETR number so they can trace it on their end, but TD doesn’t seem to know what that is and said they don’t provide that number.

Has anyone experienced something like this before?

I’m planning to call TD and pay the $25 trace fee to see where the money is. I’m just wondering if anyone has gone through a similar situation and if there’s anything else we can do besides waiting.

Thanks in advance.

My family owns a business and sent a wire transfer through TD on June 25th to a business account in Hong Kong, but the recipient still hasn’t received the money.

We went to the bank last Thursday, which was 7 days after the transfer was made. They said it would take some time for them to contact the wire transfer department. A few hours later, the manager called me and said they could only see that the money had successfully left the account the next day, on Friday.

He mentioned that wire transfers usually take 1–4 business days, and because there was a weekend and Canada Day in between, it may take longer than usual. However, it is already Monday in Hong Kong, which is the 10th day after the transfer was made, and the recipient still hasn’t received the payment.

This is a very significant amount of money, so I’m really worried that it may have gotten lost, delayed, or stuck somewhere. The manager said we can pay $25 to trace the wire and find out where the money is right now. He also mentioned that we could pay $25 to amend the transfer, but there’s no guarantee that we would get that money back.

The recipient asked us to provide a UETR number so they can trace it on their end, but TD doesn’t seem to know what that is and said they don’t provide that number.

Has anyone experienced something like this before?

I’m planning to call TD and pay the $25 trace fee to see where the money is. I’m just wondering if anyone has gone through a similar situation and if there’s anything else we can do besides waiting.

Thanks in advance.