r/TDBankCanada

I’m a former TD employee and I’m looking to get an employment verification letter that only confirms my employment dates and position/title. I don’t need the reason for leaving to be included( I was terminated within probation)

I also need copies of my pay stubs/pay statements from my time at TD.
For anyone who has worked at TD before, how did you request these documents after leaving? Is there a specific HR/payroll department or portal I should contact?
Thanks!

For about 2-3 years now my e-transfer has been blocked and i will admit it’s my fault i trusted a money scheme with my friend and they used my card to do atm fraud and i really didn’t know until it was far too late. now i was unemployed for about 2 years and i was young so i didn’t really care about money and now i am hired and gonna start working and getting money, i obviously wanna spoil my girlfriend and family but now the dumb mistakes i did from years ago is now coming back to haunt me, i called the fraud department a few times to try telling them my story but i don’t know nothing seemed to be working. Everything in my card is functional BUT the e-transferring line. i really would love some help or some advice on how to do so. I would’ve thought moving to a different bank would be a problem solver but apparently e transfer is a whole different thing.

What will be the pay of a CEA transitioning to a part time PBA role?

What is the average hourly rate they are offering in the GTA?

Just a rant about customers that suck to deal with in branch. This isn’t directed towards customers (especially regulars) being friendly and sharing stuff about their lives. This is particularly for those clients who think they’re 5x as important and interesting as they actually are and getting upset when staff follow anti-money-laundering/know-your-customer/bank policies

Firstly a very common issue people seem to have is when staff asks the purpose of a large cash withdrawal. Nobody cares what you do with the cash. It is policy to ask what it is for to ensure you are not getting scammed and that you’re warned of the risks of holding cash. You can thank the seniors that get scammed and then go to CBC because banks won’t reimburse them after they’ve taken a loss for that. People get personally offended saying “it’s none of your business”. I agree, and nobody cares if you drop $5000 at the liquor store or blow it at the strip club. The reason staff ask is because the bank can be considered liable in cases where it is a scam and staff didn’t provide a warning

Something that annoys me to no end is when someone says they don’t think they should have to sign the cash liability release form because they can withdraw the same amount from the atm. Just go to the atm then!

Then there are the people who get upset about Know-Your-Customer regulations and updates. Sometimes the computer system won’t let staff proceed if a customer’s occupation category is out of date. These are some of the worst people to deal with. “TD DoEsN’t NeEd To KnOw WhAt I dO. It’S nOnE oF yOuR bUsiNeSs”. -Again you are not the main character. Nobody actually cares what you do. There’s literally nothing stopping you from claiming you’re retired, a homemaker or unemployed. Most ironic interaction I had like this was with a law enforcement officer. Imagine requesting people’s photo IDs all day and then getting upset when the bank has to follow a FEDERAL regulatory requirement. This isn’t optional for the bank. The staff don’t care about you and aren’t trying to piss you off. Just say you’re unemployed so staff can continue the transaction and leave

Then there are those seniors who complain about branch wait times despite the fact that they’re the main cause of it. They will literally refuse to get enrolled in online banking or even pay their bills at the ATM. They’ll add to traffic, car pollution, and wait in line for 30min just to complain about queue times when they could’ve done everything without leaving their bed or at a drive thru atm. They make the branch way worse for clients that actually need to use branch services such as for fraud cases, drafts, large cheque deposits, pre-approvals, access to online banking, business customers etc. The cheery on top is when they do the customer service surveys specifically about your service with them and give you a low score with their only criticism being about the wait times or the branch itself, and nothing to do with you

Lastly are the people who act annoyed when you offer them advice. I’ve tried to warn people when I’ve seen them using a savings account as a chequing or a minimum chequing account for way more than the 12 transactions sometimes incurring over $100 in monthly withdrawal fees. They’ll shush me or just say they’ll look into it and are not interested at their own expense. That’s A-ok. I’m just putting a comment on their profile that they’ve been warned of the withdrawal fees, so when they eventually complain about them and try to get them reversed there is a record of them ignoring the recommendation. Customer service sucks

All that said: most customers and people in general are very pleasant to deal with. Just some bad apples

My experience Tuesday. Was a very busy branch with 2 active tellers and at least 15 people in line. Kids running about screaming. Customers complaining under their breath looking pissy while waiting. The whole bit.

I (56 and retired) am not bothered by the line, I have nothing better to do. I'm there to deposit some USD I had on hand after a vacation. Nice and simple. Finally gets to my turn and the very young looking teller is very kind. Starts with the small talk which is all polite...asking if I am back from vacation....where I went....and so on. While this is going on, a person who I assume is training her or reviewing performance, is standing behind within earshot.

Then the sell start....she says I qualify for overdraft protection....I say pass. She asks the question "do you have plans for the money in your account"? I say "not really", then goes with the "would you like it to grow"? I just responded with a nod saying "I'm all set up, thanks". She finished the transaction and ended with a good 30 seconds talking about how I may receive a survey and it would "really help her out" if I left a positive review.

Having done some sales in my (past) career, it is clear this person either was, or felt that she was, under heavy pressure to get the sale done. Even down to the bad open ended questioning tactics she was surely trained on. All the while.....feeling the harsh environment that existed at the branch thanks to the extra people in line.

All this to say.....to someone working at TD.....I am a customer with a "High Value Client Relationship Manager" in Direct Investing and a couple of bucks in my accounts....that says too you......your efforts on sales are NOT frowned upon by me. I know it is your job....and you are doing it to the best of your ability. Do what is required and if you get the occasional gruff with grey hair giving short responses to your attempts......just know that everyone is expected to do their job. I don't blame you for it.

I made a formal complaint through td complaint Line a month ago. Got a email 2 days after saying I had a case manager and she would reach out in a couple days. I wrote a detailed complaint to her in response. That was July 17. I’ve emailed multiple times asking for an update. And left multiple voicemails on her confidential voicemails is this normal? I’ve had nothing but issues with this latest mortgage renewal

Anyone have a hard time beating TDs ATS system ? I have 6 years of experience in another investigative field dealing with financial crime and do have at least one year of banking experience. I thought I had a great resume but keep getting rejections.

Anyone got anything to say on this? 10% cashback bonus on selected purchases for 3 months is pretty good

Hey guys. Warning. I got a call from 877 248 9549. The caller ID said Canada Trust. This isn’t the first time I got promotional calls from them so this seemed innocuous at first. They called promoting an accidental death insurance, so thought sure why not. They asked to confirm (by that I mean they said and I answered yes or no) my name, my DOB and if I was a Canadian resident. They asked if I wanted to add my husband to the insurance and I agree and I gave his name and DOB. They then transferred me to another agent who’ll do on-boarding and that agent first asked me to confirm my bank institution number and that’s when I thought, hold on? Aren’t they supposed to know this? So I immediately hung up. I called the number at the back of my card and they confirmed that the number that called me was fraudulent. They told me to set up a consumer fraud alert with Equifax and TransUnion… I feel like I’ve volunteered so much data on my husband and I and I’m not sure what to do to to add some more safe guards. Please help

Almost a year ago, thanks to an unexpected Phone replacement/upgrade, I wasn't able to move my TD Authenticate app over to my new phone because they stopped allowing new phones: https://www.reddit.com/r/TDBankCanada/comments/1o7blxq/td_authenticate_app_unsupported_account/

Well, looks like as of the last few weeks, they finally built and enabled a TD Canada app feature, at least on iOS, to approve logins from a computer! Hurray! TD has finally caught up to RBC and others who have been doing this for years.

The only issue is that there are bugs that make this very clunky; ever since getting my new phone (a year ago), the TD Canada app always requires a TOTP via text/call after signing in with Face ID. With this speedbump, you can't just follow the TD app notification to approve the login as it'll get stuck (it refuses to send me the TOTP and keeps asking me to try again in a few minutes) and you have to force quit the App, re-open it and sign in manually, AND THEN see/approve the login request.

I have reported the constantly-needing-to-OTP issue to TD Customer Service many times in the past year, each time they tell me it'll just go away after a while, and it's been a year. Never used to on my old phone, and doesn't for other families and friends using the TD app.

Anyways, at least some good news!

I am curious if anyone here might know the correct team to try and speak with. I have been trying to apply online for a credit card through TD. I was sent to the branch previously and went through my profile with the in-branch person. We cleaned everything up and made sure my profile was up-to-date. That was a month ago.

I tried to apply for a credit card again last night and am again being sent to the branch. Cannot submit online. I tried to submit after signing in to easyweb and as a guest. Neither worked.

I phoned in two times today but no one I can reach from calling in is able to provide any more information than "you have to go in to the branch".

But I have already done that. I would like to apply online to receive a third-party sign-up bonus. My wife did it and had no problem. She had no previous TD account.

I am hoping someone here could help explain what the issue may be, or which department I could try and reach to check out why I am getting the error.

Appreciate any ideas.

What is everyone's opinion on the cash back bonus being offered by TD, is it taxable in the end or not? I am inclined to say no and treat it the same as credit card or mortgage cash back

Hello!

Is there any way to get these charges refunded? And in the future qhat should I change to orevent these charges?

Thanks!

Interviewed at TD for a Personal Banking Associate role at a branch hiring event. Recruiter called today and said the branch managers were happy with it and I was successful, but they don’t think PBA is the right starting point since I have my IFIC but no prior banking or sales experience. So they want to start me at CEA (teller) instead and said I’d likely be fast tracked to PBA from there. Problem is there’s no role open right now, so I’m being “pipelined” while he reaches out to the recruiters who hire for my area. Background check only happens once something actually opens.

My brother works in IT and told me to be careful, he did 3 rounds with a big consulting firm, got told the same thing about reaching out when something opens, and they never did. So my questions: in retail banking, does being pipelined for CEA actually turn into a role or is it a soft no? How long does this usually take, and how often should I follow up without being annoying? Anything else I should be doing in the meantime?

Wondering how flexible TD is with their fully remote employees and travelling. Are they strict with logging on in a different province and how do they feel about working from a different country temporarily?

Hi everyone, I’m an international student currently working as a Teller at TD. I’m transitioning from my study permit to a PGWP and need about 2 weeks off because I won’t be able to work during that transition period.

My manager mentioned that I could either take leave or quit and rejoin once I have my work permit. However, I still don’t feel like I’ve been given a clear path on how to proceed.

Has anyone at TD been in a similar situation or knows how this is usually handled? Any advice would be appreciated.

TD Canada Trust has put my 90‑year‑old mother through absolute hell.

Three months ago, TD froze her bank account without warning, without explanation, and without any way for her to verify her identity or regain access. She hasn’t been able to touch a single dollar of her pension or savings since. Every attempt to log in fails. Every call goes straight to voicemail. I’m her Power of Attorney, and TD still refuses to speak to me.

Because of TD’s freeze:

- her phone service is being disconnected

- her Bell Canada pension couldn’t be redirected

- every bill has bounced

- she can’t pay rent

- she can’t buy groceries

- and now she has an **eviction notice for September 6**

TD’s “Senior Customer Complaints Office” says an investigator *might* call us “within 40 days.” Forty days. While a 90‑year‑old widow is being forced out of her home because TD froze her account and refuses to communicate.

OBSI can’t open an investigation until TD finishes their “review.”

FCAC says it’s a “business decision.”

Bell Canada didn’t even open the stop‑payment email I sent on July 27.

Everyone is passing the buck while a senior is being financially strangled.

TD’s freeze has caused:

- NSF events

- loan instability

- loss of phone service

- eviction risk

- complete financial paralysis

I’ve contacted TD, SCCO, OBSI, FCAC, Bell Canada, and even the police. Nobody is doing anything. Meanwhile, my mother is days away from losing her home because TD froze her account and won’t release her own money.

I’m posting this because I’m out of options and I want people to understand how dangerous it is when a bank decides to freeze a senior’s account without oversight. This isn’t a minor inconvenience — this is life‑altering harm.

If anyone has dealt with something like this or knows how to force TD to act, I’d appreciate any advice. I’m exhausted, angry, and trying to protect my mother from becoming homeless because of a bank’s negligence.