I (as a TD customer) actually feel bad for TD tellers that have to "sell".
My experience Tuesday. Was a very busy branch with 2 active tellers and at least 15 people in line. Kids running about screaming. Customers complaining under their breath looking pissy while waiting. The whole bit.
I (56 and retired) am not bothered by the line, I have nothing better to do. I'm there to deposit some USD I had on hand after a vacation. Nice and simple. Finally gets to my turn and the very young looking teller is very kind. Starts with the small talk which is all polite...asking if I am back from vacation....where I went....and so on. While this is going on, a person who I assume is training her or reviewing performance, is standing behind within earshot.
Then the sell start....she says I qualify for overdraft protection....I say pass. She asks the question "do you have plans for the money in your account"? I say "not really", then goes with the "would you like it to grow"? I just responded with a nod saying "I'm all set up, thanks". She finished the transaction and ended with a good 30 seconds talking about how I may receive a survey and it would "really help her out" if I left a positive review.
Having done some sales in my (past) career, it is clear this person either was, or felt that she was, under heavy pressure to get the sale done. Even down to the bad open ended questioning tactics she was surely trained on. All the while.....feeling the harsh environment that existed at the branch thanks to the extra people in line.
All this to say.....to someone working at TD.....I am a customer with a "High Value Client Relationship Manager" in Direct Investing and a couple of bucks in my accounts....that says too you......your efforts on sales are NOT frowned upon by me. I know it is your job....and you are doing it to the best of your ability. Do what is required and if you get the occasional gruff with grey hair giving short responses to your attempts......just know that everyone is expected to do their job. I don't blame you for it.