Amex UK Dining Abroad Credit Refused
Having a bit of a mare with Amex at the moment.
Flew into Florence last week and thought it'd be great to try the Amex Dining Credit. Went to one of the restaurants on their list (Gucci Osteria) and made sure I paid using my Platinium card.
Got back to the UK and realised the credit hadn't been applied. Spoke to the chat who mentioned the payment seemed lodged under the Gucci store and as such, they're unable to honour it. I submitted a copy of the receipt from my meal and checked in a few days later - same decline as they felt my evidence wasn't enough (they even claimed I had made the purchase online, while I had paid with it on their machine in the restaurant).
I'm now going through their complaints process which takes 15 - 30 business days, but feel miffed about this whole ordeal. Feels like I need to chase them to honour their terms. I've submitted the receipt (again) alongside my email confirmation of the booking.
Anyone has any experience with this?