u/iblamebarbie

I got a pair of UGG boots, but there are a lot of red flags: size doesn’t line up with UGG size chart (euro to US conversions, etc.), they’re way bigger than a usual size 6, no UGG logo at the heel like the photos of the authentic ones I’ve found online, tread pattern different from auth. photos, etc…). I tried to submit a return but it’s wanting to charge me a restocking fee, I’ve reached out to customer service and they basically said they take concerns about authenticity seriously and have to forward to a team. Huh? I just want to return them. Will they let me return them without being penalized?

So there’s an item that I’ve been trying to purchase for over two days and day and night. It’s in somebody’s cart until just before the timer is going to run out and then it’s put right back in the cart. We all know what that’s about but what really blows my mind is that ThredUp support won’t help me by just putting it in my car so I can check out and move on with my life. They need to give people who want to do a buy it for me the opportunity to use the same promo code that’s available to everyone else, and that would solve the problem and it would already be mine. The item is 35% off with a promo code so I’m trying to snag it for that deal and I can’t even get their Customer Service to agree to let me buy it with a buy it for me at full price and then give me the 35% off that I’m losing out on in the form of a site credit.

Getting error messages that customer Service is off-line for chat and also texting :/
Anyone else?
“Thank you for this information. We are currently offline. We will get back to you within 12 hours! Please feel free to leave a message with any important details here.”
“Hi there, you have reached us outside our business hours. Please feel free to leave a message and we'll be happy to get back to you with an email within 48 hours.”
Only it’s not outside of normal business hours…