Question for workers: are you told to prioritize online orders?
I just want to preface by saying I absolutely understand that there are things behind the scenes that I, as a customer, have no grasp of.
There have been a couple times that I have gone in to a Tim Hortons when there was literally no other customers (I will note that this is not right before closing or right after opening) and waited 5 to 10 minutes to be able to order because the 2 or 3 workers (that I can see) are working on mobile orders on the big screen they have behind the counter. Just curious if that's an instruction from higher up? Thanks!