u/incognito-hoe

I am currently a helpdesk intern, and I feel like a burden asking my supervisors every little thing I don’t know. I’m not sure if searching in google or prompting the issue to ChatGPT is encouraged or normal? I want to be an intern that asks because I seem eager to learn that way. Ofcourse I don’t ask simple things such as how to do a password reset because you can google how to do it. But for stuff like end user can’t reach a website, or something specific; Should I google/ask AI first and if all else fails THEN ask a co-worker/supervisor?

I also feel pressured when assisting an end user through a remote session because they have to wait behind the scenes while I prompt or google their issue if basic troubleshooting won’t solve it.

I highly appreciate if you have any experiences or advice you can share as someone who is starting out in helpdesk.

I saw in a general discussion thread na pag natapos mo daw Cisco 3, makakakuha ka daw ng discount voucher for the actual CCNA exam. Is this true? Kaso tagal ko ng natapos cisco courses ko tyaka wala na yung learning materials sa NetAcad account ko. Conditions for the voucher daw is u need to get 70% on the final cisco 3 exam on your first try + instructor need to mark you as course completed.

Also, are there any discounts na pwede natin i-avail for other certificates like CompTIA, AWS, etc.?

Not generalizing pero share ko lang yung phone call ko with a recruiter last 2 weeks about my online application. When they called me, nag ask sila ng routine questions. After that, they told me na hindi ako fit sa role. No issue naman yun kasi mas gusto ko pa nga upfront sila kesa sabihin na mag ccall back tapos mang-gghost. But then she mentioned na may opening sila sa company for another role and she said mas fit daw ako don and that I should apply. She will wait for my application pa nga daw saying they will email within 3 days after they receive my application from that job posting on their site,. Within 10 minutes nakapag-apply na ako sa recommended job posting she was talking about. Normally they would just mention that u should TRY applying for a different role end of discussion. But I really thought I had a chance after they say na aantayin pa talaga application ko, then eemail sila like they are really gonna take me in for an interview.

After 1 week wala parin so I just let it go. Kaso nakita ko sa jobstreet na unlikely my application will progress further kaya nakakatrigger. Mahirap ba wag sayangin oras ng applicants niyo lol. Please never do this shit bcs this is worse than ghosting.