u/involuntarycatdad

Arkadaşlar merhaba. Bu sub'da ilk günüm ve açılışı bir rezalet başlığıyla yapıyorum malesef. Bu olay ekşide gündem oldu ve yabancı sublarda da paylaşıldı. Kendi milletine yabancı gibi olmamak ve daha fazla kişiye de ulaşmak için buraya da yazmaya karar verdim. Ekşiden yapıştırıyorum.

Olay;

Eşimle 4 sene önce muğla'nın bodrum ilçesine taşındık. ilk başlarda kilit trafik yüzünden sıkıntı çeksek de çevremizin "motor şart" tavsiyeleriyle motor almaya karar verdik. sahile, pazara, markete gidip gelmelik ufak birşey istedik. Birkaç influencer tavsiyesiyle de "ölümsüz" dedikleri honda activa modelinde karar kıldık.

2024 yılı sonlarındaki kampanyalardan biriyle aldık. alırken üzerine orjinal koruma demiri ve siperlik de takılmasını istedik ve bunların parasını da motorun parasıyla birlikte peşin ödedik. Gene influencerların tavsiyesiyle stok lastiklerin belirttiğimiz markanın belirttiğimiz modeli olan lastiklerle değiştirlmesini isteyip onun da parasını peşin verdik. 2 hafta gibi bir süre(süreden emin değilim) bekledikten sonra arandık ve motorumuzu teslim almaya gittik.

Motorumuzu teslim almaya gittiğimizde parasını ödediğimiz hiçbir aksesuar takılmamıştı. Hallederiz deyip bizi geri gönderdiler, sonra çağırdıklarında bu sefer koruma demiri takılmış fakat siperlik takılmamıştı, gene geri gönderildik, neyse sonunda ertesi gün tüm aksesuarlar tamam teslim aldık. Ehliyetimiz olmadığından 2025 martında ehliyeti alana kadar motor evde yattı. Sonra farkettik ki bizim istediğimiz değil başka model bir lastik takılmış. Sorduğumuzda "aynı marka abi ya bu varmış takılmış vs vs " dediler, uzatmadık.

Çok değil kısa bir süre sonra hanımla market alışverişinden dönerken lastik birden yere yapıştı. Kurşun atılmış gibi bir sesle yalpaladık, çok çok yavaş olduğumuzdan kaza yapmadık. Akşam akşam motoru kitleyip epey mesafeyi elimizde poşetlerle yürümek zorunda kaldık. Ertesi sabah ite ite motoru bir lastikçiye götürdüm. Lastikçi lastiği kontrol edince patlak bulamadı, sonra "abi bu lastik bu motorun ebatı değil, canttan atmış" dedi. Uzunca anlattı, serviste taktırdığıma da inanmadı, zar zor anlayıp servise gittim. Önce yanlış model sonra yanlış ebat mı verdiniz diye olay çıkardım, ön lastiği onlar ödeyip arka lastiği bana ödeterek istediğim modeli taktılar. Ben gene uzatmadım.

Tüm bu süreçlerde motordan değişik bir ses geliyor fakat sorduğumda, rodaj sonrası oturur diyor servis. Rodaj bitti gene ses var, serviste usta "abi biraz bas, yol yap, kayış alışsın" falan gibi şeyler söylüyor ama ben çıldıracam bu ses yüzünden. Saçma sapan çıkıp uzun yol yapmaya çalışıyorum, gaza basmaya çalışıyorum ki "kayış alışsın" da ses kesilsin artık.

Ses hiç kesilmeyince gene gittim "debriyaj abi bu, içinde tozlar var temizledik" dediler, servisten çıkıp 50km gitmeden ses geri geldi. Bidaha gittim "abi iyi temizlememiş çocuklar bu sefer ben dip köşe iyice temizledim" dediler, sonuç gene aynı. Ben her seferinde bir günümü servise harcıyorum. bidaha gittiğimde biraz da mahçup "abi bu kayıştan, onu değiştirmemiz lazım, üretim hatası fakat sarf malzeme olduğundan garanti kapsamına girmez" dedi usta. Aynı km aynı model araçtan sıfır ayarında kayış çıkardık, değiştirdi servis. "çözdük ya o bize yeter abi" dediler.

50 km sonra ses geri geldi. gene gittim "abi demek ki debriyaj balatası, o da sarf malzeme olduğundan onu da garanti karşılamaz" dediler. Ben biraz söylenince de "abi bu sesten bir şey olmaz, sen git 7000 bakımında gelirsin o zaman yaparız" dediler. 7 binde gittiğimde, "kayış eskimiş, balata sağlam ama kaydırmaları da değiştirdik, bunların hepsi sarf malzeme, garanti kapsamına girmez" dediler. Tıpış tıpış ödedik. çözüldü mü şimdi dedim " büyük ihtimalle abi" dedi usta. 50 km sonra ses geri geldi...

Geri dönüp tüm süreç ve mağduryetimi epey yüksek sesle anlatınca, ustalar "abi bu motorun içinden geliyor bu ses, komple sökecez, deneme yanılmayla hangi parça olduğunu tespit edecez ama 1 hafta-10 gün sürer" dediler. Motor benim elim ayağım olmuş, her şeyim kalıyor. bıraktık motoru, bekledik.

Birkaç gün sonra aradım; "piston, segman, silindir bilmem ne" dediler, eee dedim, "işte fabrikaya yazdık, parçaları yenisiyle, garanti kapsamında değiştirecez" dediler bu sefer. E bu saydığın komple motor bloğu değil mi dedim, "biraz öyle abi, sıfır motor gibi olacak" dediler. 1 hafta 10 gün falan sürermiş. Yahu arkadaş diyorum ben niye parasını ödediğim aracı sürekli sizde bırakıyorum, ben hiçbir işimi yapamıyorum bu yüzden, ikame bir motor verin bari dedim, "10 iş günü" burda yatarsa olur dediler. E dedim siz cumartesi de çalışıyorsunuz, "olsun siz haftaiçlerini sayın, 5 ağustosta gelin ikame motor için" dediler. gene sakin kaldım.

Dün, 5 ağustosta gittim ikame bir motor için, "efendim biz mail atıyoruz, size dönüş yaparız" dediler, yok dedim ben serviste oturup bekleyecem. İnat ettim ama mesai sonunda "halen onay bekliyoruz abi fabrikadan, sen git biz yarın haber veririz" dediler.

Motoru hanımın üzerine aldığımdan, yaşadığım siniri de görünce hanım müşteri hizmetlerini aramış. "bizi neden böyle mağdur edip duruyorsunuz, bunca şeye ses çıkarmadık, üstüne ikame motor için bile bizi süründürmeye devam ediyorsunuz" diye sitem etmiş. sabah ilk iş sizi arıyoruz demişler.

Bu sabahın köründe aradılar, biz heralde özür dileyip ikame motor için onay verdik diyecekler derken mucizevi bir şekilde parçalar dün gece ellerine ulaşmış, bu sabah değişimini yapıp akşama kadar teslim edeceklermiş...

Merkezden aranınca birden ellerine parçaların gelmesi, akşamına değişim yapıp teslim edecek olmaları bendeki tüm güveni yoketti. Baştan beri yaşadığım tüm mağduriyetin yükü ve öfkesi sanki bu anda içimde patladı. Şuanda ne takılacak parçalara ne de sürece en ufak bir güvenim var. Markadan da motorumdan da buz gibi soğudum. İkame motor vermemek için çırpınmaları, kendi ayıplı malları için beni sürekli mağdur etmeleri, sürekli servise gidip gelmem aşırı derecede yordu. Şu aşamada garanti süresini bitirmeye mi çalışıyorlar, dertleri ikame araç vermemek mi net olarak bilmiyorum fakat ben usandım.

Bu noktada kafamda şu sorular durmadan dönüyor;

Sıfır km aldığım aracın sürekli biryerlerindeki parça değişecekse, motoru yenilenecekse, ben neden ikinci el bir araç almadım ki? Ben neden heryeri kurcalanıp değiştirilmiş bir motor için sıfır araç parası ödedim? Benim motorum neden günlerce, haftalarca aynı sorun için serviste yattı, gitti-geldi?

Ben artık bu motorla o bağı kaybettim. ben artık bu motorun üstünde eskisi gibi güvenle sürüş yapamam. altınızdaki araca güvenmeden nasıl zevk alabilirsiniz ki artık sürüşten?

Onay vermediğimizi 2 farklı konuşmada belirtip, teyit için aradıkları 3. konuşmada da teyit ettiğimiz halde, motor bloğunu komple yenisiyle değiştirmişler ve gidip teslim almamı söylediler. Böyle zorbaca dayatmaları kabul etmiyor ve motoru da teslim almıyoruz.

"markayla ben sorun yaşamadıysam, sorun yaşayan sorunludur" ortadoğu mantığındaki insanların gelip "fanboyluk" yaparak canhıraş bu markayı savunacağını biliyorum. Desteklediği siyasiyi, tuttuğu takımı falan geçtim satın aldığı, parasıyla elde ettiği ürünü üreten firmayı bile namusuymuş gibi savunan yurdum insanının bu başlığın altına kusacağı hertürlü kin ve nefrete hazırlıklıyım.

Upuzun yazımı okuduğunuz için teşekkür ederim. İmla veya format ihlalim varsa da şimdiden özür dilerim.

I bought a scooter as my first bike through one of the promotions toward the end of 2024, after carefully reading tons of comments from redditors on here. We bought a Honda Activa, trusting the reputation of the brand.

At the time of purchase, we asked them to install the original crash bars and windshield, and we paid for those in advance together with the price of the motorcycle. Again, based on recommendations from influencers, we asked them to replace the stock tires with a specific model from a specific brand we had chosen, and we paid for those in advance as well. After waiting for about two weeks (I’m not exactly sure about the duration), we were called and went to pick up our motorcycle.When we went to pick it up, none of the accessories we had already paid for had been installed. They told us they would take care of it and sent us home. When they called us back, the crash bars had been installed, but the windshield still hadn’t. So we were sent back home again. Anyway, eventually, the next day, all the accessories were installed and we took the motorcycle home.

Since we didn’t have our licenses yet, the motorcycle sat at home until we got our licenses in March 2025. Then we noticed that a different tire model had been installed instead of the one we had specifically requested. When we asked about it, they said, “It’s the same brand, bro. This was the one they had, so they put it on, etc., etc.” We didn’t make a big deal out of it.

Not long after that, while my wife and I were coming back from grocery shopping, the tire suddenly went completely flat. We swerved violently, with a sound like a gunshot, but thankfully we were going extremely slowly and didn’t crash. We had to lock up the motorcycle and walk a considerable distance. The next morning, I pushed the motorcycle to a tire shop. The tire shop checked it but couldn’t find a puncture. Then the tire guy said, “Bro, this tire isn’t the correct size for this motorcycle. It has come off the rim.”

He explained the issue at length and didn’t even believe me when I told him the tire had been installed at the authorized service center. I somehow managed to process what had happened and went to the service center. I made a scene, asking whether they had first given me the wrong model and then the wrong size as well. In the end, they paid for the front tire themselves and made me pay for the rear tire, installing the model I had originally requested. Again, I didn’t push the issue any further.

Throughout all of this, the motorcycle had been making a strange noise. Whenever I asked about it, the service center told me that it would settle down after the break-in period. The break-in period ended, but the noise was still there. The mechanic at the service center kept saying things like, “Bro, give it some throttle, ride it a bit, let the belt break in,” and so on.

But this noise was driving me crazy. I started deliberately going on longer rides and trying to accelerate harder, just so the “belt would break in” and the noise would finally go away.

It never did.

So I went back again. They told me, “It’s the clutch, bro. There’s some dust inside, so we cleaned it.” I left the service center, and before I had even ridden 50 km, the noise came back.

I went back again. This time they said, “The guys didn’t clean it properly. I cleaned it thoroughly myself, right down to the smallest corner.” Same result.

Every single time, I was spending an entire day at the service center.

When I went back yet again, the mechanic, sounding a little embarrassed, finally told me, “Bro, it’s coming from the belt. We need to replace it. It’s a manufacturing defect, but since the belt is considered a consumable item, it isn’t covered by the warranty.”

We took a belt from another motorcycle of the exact same model and mileage, which was practically brand new, and replaced mine with it. The service center changed the belt and said, “We solved it, that’s all that matters to us, bro.”

About 50 km later, the noise came back.

I went back again. This time they said, “Bro, then it must be the clutch lining. That’s also a consumable item, so the warranty won’t cover that either.”

When I started complaining, they told me, “Bro, this noise isn’t going to cause any damage. Just ride it and come back for the 7,000-km service. We’ll take care of it then.”

When I went in for the 7,000-km service, they told me, “The belt is worn out. The clutch lining is fine, but we also replaced the clutch shoes. All of these are consumable items, so they aren’t covered by the warranty.”

We paid, as we always did.

I asked, “So is it finally fixed now?”

The mechanic said, “Most likely, bro.”

50 km later, the noise came back...

I returned and, this time, I explained the entire process and all the problems and inconvenience I had experienced, quite loudly.

The mechanics then said, “Bro, this noise is coming from inside the engine. We’re going to have to completely disassemble it and figure out which part is causing it through trial and error. But it’ll take 7–10 days.”

 Leaving it there meant that everything in my life was put on hold. So we left the motorcycle there and waited.

A few days later, I called them. They said something about “the piston, piston rings, cylinder, and whatever else.” I asked what that meant, and this time they told me, “We’ve contacted the factory. We’re going to replace the parts with new ones under warranty.”

I said, “Aren’t the parts you just listed basically the entire engine block?”

They replied, “Well, more or less, bro. It’ll be like having a brand-new engine.”

Apparently, that would take another 7–10 days or so.

I said, “For God’s sake, why am I constantly leaving a vehicle I paid for with you? I can’t do any of the things I need to do because of this. At least give me a replacement motorcycle.”

They told me, “If it stays here for 10 business days, then we can do that.”

I said, “But you also work on Saturdays.”

They replied, “That’s fine. Just count the weekdays. Come back on August 5th for the replacement motorcycle.”

I stayed calm again.

 August 5th, I went there to get a replacement motorcycle. They told me, “We’re going to send an email to the factory and get back to you.”

I said, “No. I’m going to sit here and wait.”

I insisted on staying, but by the end of the working day they were still saying, “We’re waiting for approval from the factory, bro. You go home and we’ll let you know tomorrow.”

Since the motorcycle is registered in my wife’s name, and she could see how frustrated and angry I had become, she called customer service of the Honda Motors.

She complained: “Why do you keep putting us through all this? We haven’t made an issue out of everything that has happened so far, and now you’re making us jump through hoops even to get a replacement motorcycle.”

They told her, “We’ll call you first thing in the morning.”

They called very early next morning.

We thought they were finally going to apologize and tell us that the replacement motorcycle had been approved.

But, miraculously, they said the parts had arrived at the service center last night, and they would replace them this morning and have the motorcycle ready for us by the evening.

The fact that the parts suddenly appeared the moment the head office called, and that they were now supposedly going to replace everything and deliver the motorcycle back to me by the end of the same day, completely destroyed whatever trust I had left.

All the frustration, anger, and inconvenience I had been carrying throughout this entire process seemed to explode inside me at that moment.

At this point, I have absolutely no confidence in either the parts they are about to install or the process itself. I have completely lost my enthusiasm for both the brand and my motorcycle.

The fact that they fought so hard against giving me a replacement motorcycle, that they have repeatedly left me suffering because of defects in a product that is their responsibility, and that I have had to constantly travel back and forth to the service center has exhausted me beyond words.

At this stage, I honestly don’t know whether they are trying to drag this out until the warranty expires, whether their main concern is simply avoiding giving me a replacement vehicle, or whether there is some other reason. But I am fed up.

At this point, I can’t stop thinking about the following questions:

If parts of a brand-new, zero-kilometer motorcycle are constantly going to be replaced, and the engine itself is going to be rebuilt, then why didn’t I just buy a used motorcycle?

Why did I pay the price of a brand-new motorcycle for one that has already been taken apart and had so many of its components replaced?

Why has my motorcycle spent days and weeks sitting at the service center, repeatedly coming and going for the exact same problem?

I’ve lost the connection I had with this motorcycle.

I can no longer ride it with the same confidence I had before.

How can you enjoy riding a vehicle when you no longer trust the machine underneath you?

When I posted all this on local social media platform, it turned out that this wasn't an isolated incident but such cases were all over. Hundreds of people contacted me sharing their incidents with Honda and the exact same dealer. Apparently this as a huge company that bought every rights of the Honda in every city around mine so we have no other option but only their company. Honda is happy with their sales, they are happy with the monopoly that the Honda give them. Laws allow them to run this scam since consumer court takes like 4 years to get done with the case and if you happen to win against a very wealthy and powerful organization, they give you the brand new bike you paid for like 5 years ago. All the headache during the process is only on your side.

Neither Honda Turkiye nor Honda Global will do anything about it.

We stated that we don't want our scooter to be repaired at this point and we are not going to take it back. They called us to confirm and we said, we don't want it. Apparently, even tho we said no, they replaced the entire faulty engine under warranty and calling us to go pick it up. This is such a bully move but it is the Honda that allows these people to act like that.

At this point we gave up on Honda and the scooter.

We are going to build a social movement together with other people who have been let down by Honda, with the aim of raising public awareness and challenging the perception Honda has created through influencers who have been paid to promote the brand. We have a little over 200 people and counting.

Our goal is not simply to complain about individual incidents, but to bring together the experiences of affected customers, document what has happened, and make people more aware of the gap between Honda’s carefully curated public image and the actual experiences of its customers.

I would love to hear your experiences with Honda and opinions on this incident.

Thank you for reading.