
Ghost account
So my grandfather has dementia and loves to sign up for random subscriptions. Got an email from Quicken today and a corresponding charge on his credit card for $83.88+tax. When I log into his account using the email that received the renewal notice, no charge is showing. I've contacted Quicken support and they deny any active account and won't look any further into it. Credit card charge shows up as Quicken Inc Menlo Park, CA 94025- Credit card company says contact the merchant. Support says contact the credit card company. Anyone had similar and how do I resolve this ghost account?