Spotless eBay seller — 8,000 five-star reviews, 100% rating, highest rated Pokémon shop on the platform — permanently banned over a bank employee's typo. eBay won't look at the proof. Need help escalating.
I'll keep this factual because the facts speak for themselves.
What we built:
- A Pokémon card shop on eBay based in Waukee, Iowa
- $450,000+ gross sales in mere months
- 8,000+ reviews with a 100% five-star feedback rating — not a single negative review
- eBay's highest-rated Pokémon shop on the platform
Why it mattered:
I was diagnosed with Young Onset Parkinson's Disease — an aggressive form. My wife built this to generate income for our family. The margins on Pokémon cards are in the single digits so despite the sales numbers it wasn't much, but it covered medications, appointments, and kept our family going.
What happened:
We formed an LLC to better organize finances — something eBay actually recommends. When our bank prepared the LLC documentation for eBay's tax verification, a bank employee made a typo on the Tax ID on a cover letter and corrected it with whiteout.
eBay flagged this as fraud and suspended the account.
What we provided to fix it:
- A formal letter from the branch manager confirming the error was entirely theirs
- Full LLC documentation with the correct TIN
- Bank account records matching the LLC
- A Letter of Good Standing from the State of Iowa
eBay refused to review any of it.
What we need:
We are not asking for charity. We are asking eBay to look at the evidence and recognize that their highest-rated Pokémon seller — 8,000 five-star reviews, zero disputes, zero negative feedback — does not deserve a permanent ban because a bank employee used whiteout on a cover letter.
If anyone has experience escalating past standard eBay appeals, has contacts at eBay's executive or trust and safety teams, or knows a consumer advocacy attorney familiar with platform termination cases — please comment or message me directly.