Can't rank cards on a JSM board - help?
I'm setting up a Jira Service Management board and after lots of setup have just discovered that I cannot rank cards in board view. By 'rank', I mean drag a card from the middle of a column to the top.
I've long used Jira kanbans where we rank items in the backlog by priority, then pull from the top for dev and test, etc. It's a pretty common practice.
From my research, this seems to be something that only a few space templates can support. This is very surprising to me, as I've never encountered this issue before.
My setup:
- Jira Service Management Cloud on a Premium trial
- (from my research, this really should not affect this behavior)
- Space is Jira Service Management, using the blank template as a starter
- built custom workflows, statuses, and work types
- imported some old tickets
- tried drag-n-drop - I can only drag to other columns.
I've already tried:
- Confirmed Jira’s locked Rank / Global Rank field exists with global context.
- Tried selecting Rank from the JSM queue’s Order menu; Rank was unavailable.
- Tried adding this directly to the JSM queue filter:
ORDER BY Rank ASC- Received the error: “Not able to sort using field ‘Rank’.”
- Checked the JSM board and queue configuration for an Enable ranking or Add Rank option; none was available.
- Created a Jira Software Kanban board using the existing JSM requests.
- Enabled ranking on that board successfully; drag-and-drop ranking works.
- Returned to the JSM queue afterward and retried
ORDER BY Rank ASC; it still failed. - Repeated the test in a new company-managed JSM space; Rank was still unavailable in the queue’s Order menu.
- Confirmed the issue occurs in both team-managed and company-managed JSM queue boards.
Frankly, I'm at a loss. Any confirmation that this is normal would at least reassure me that I'm not crazy. Any solutions from others that have encountered and resolved this somehow would be immensely appreciated.