Céline Dion tickets gone from my ticket master fan wallet app
So a couple of days ago I bought Celine Dion tickets in France for this Wednesday on StubHub.
To claim the tickets, I had to download the ticket master fan wallet app. I was not asked to sign in, it just automatically transferred the tickets to the app and I didn’t have an option to download the tickets anywhere else on my phone. I couldn’t even find these tickets on my Ticketmaster account.
Today when I checked the fan wallet app, the tickets had just disappeared randomly. I deleted then redownloaded the app, still gone. When I tried reclaiming the tickets through the StubHub link, it says that the link was no longer valid. I called StubHub explaining this situation and they said they are going to ask the seller to send another link.
Anybody know how they disappeared? Is this new link gonna work since I already accepted them originally? What steps should I follow now?
Really worried about this as these tickets were really expensive and they are supposed to be a surprise present for my mom. Any help at all would be appreciated