u/jsledge149

https://preview.redd.it/my7ihab3x6kh1.png?width=1920&format=png&auto=webp&s=381cfe9282d8a47f4344218937c6b7e397378736

If you know what this program is Im hoping you can help me.

We just started using Xpertrak and this picture is of an apartment complex using a DAA node, mid split amps and has one upstream OFDM carrier enabled.

Xpertrak indicates that every modem on this node has an upstream impairment on the OFDM carrier. Every modem!

But not just THIS node. ANY node where we have a DAA, mid split and an upstream OFDM is failing. I don't know anything about this software, but I do know that seems improbable for all DAA's to have a real problem.

Im thinking this is a configuration problem, but of course, I have no access to the administrative side of Xpertrak.

Any ideas what this is or what to do about it?

(and the title should say Viavi, of course. I cant find a way to edit a title)

I'm going to try to make this really short.

I have an 0nx 630 viavi meter that was calibrated a week and a half ago. Since calibration, it will not use stratasync to sync up to the cloud.

It will test data up if I do it through the VM of the mobile app. But it will not do it successfully using DOCSIS, Bluetooth or Wi-Fi.

The trainer at my company suggested downloading the newest firmware, putting it on a USB and updating the firmware manually. what he doesn't understand is I do not have access to downloading the firmware and putting it on a USB.

so does anyone this group have access to...firmware ONXCBL.4.16.7 ?

And would perhaps not mind sharing it with me through maybe Google drive? or what have you?

I know it's a long shot but believe it or not asking this question on Reddit has a greater chance of success than asking a whole bunch of idiots up my corporate chain