After 10+ years as a Hiring Manager, here is what actually happens behind closed doors when you don't get the job (and what to do instead)
Hiring often feels like a black box, and it hurts when you never get the feedback for the role you really wanted. Having spent over a decade as a hiring manager, I want to reveal why good candidates get turned down and what practical steps you can take instead.
Phase 1. When you don't get the interview
1. The recruiter or the hiring manager is the bottleneck
Recruiters have been hit by the layoffs too. For over a year now, I've had a different recruiter on every role I've hired for. Earlier this year, when I complained about a week with no update, the recruiter revealed they were managing more than ten roles simultaneously. Every hiring manager was competing for their bandwidth.
It can be the hiring manager as well. If they're slow to give the recruiter feedback, the recruiter is slow to come back to you. From the outside, both look identical: silence.
- What to do instead: Reach out directly to the recruiter or the hiring manager if you can find the name. On my last hire, my recruiter was overloaded and hadn't passed me new CVs for over a week. Several candidates messaged my manager and me directly, and I booked interviews with the ones who looked like a fit.
2. Your CV isn't tailored to the role, or the experience gap is real
Applications are running at least ten times the volume they used to. Only the strongest profiles get through. I used to consider more junior EM candidates; now only the genuinely experienced ones get prioritised. If your CV doesn't earn attention in the first 30 seconds, it doesn't get a thumbs up.
- What to do instead. If the gap is seniority, build that experience where you are now, assuming you want the role enough to wait for it. Otherwise, rewrite the CV for this specific role: the right keywords, real numbers on your impact, and a format that passes ATS. More companies are using AI to scale screening, and having the right structure increases your odds of being seen.
3. Logistics: location and money
Relocation is getting harder everywhere. In my company, we used to provide relocation to every level before covid time, and now we only limit it for higher roles. A salary expectation outside the band might end your application. Sometimes the recruiter is more acceptable for higher salary, but an imbalanced salary level is a nightmare for the hiring manager, as something remains to be resolved, so usually they are less open.
- What to do instead. Prioritise your local market. Put a salary expectation in writing that matches what the market you're applying to pays today, or express your flexibility in salary when talking to the recruiter(if you really want this job).
Phase 2. When you interview and don't get the offer
The rejection almost always comes from the hiring manager. If you meet them during the loop, use that time to understand what they actually want from this hire, and to build some personal rapport.
1. Someone else is more enthusiastic
Two candidates can be equally capable, and the one who makes the panel believe they are more enthusiastic gets this job. In my experience, I’ve chosen candidates who showed enthusiasm specific to the team over candidates who have a general interest in the company or simply just want a job after a layoff.
- What to do instead: Research the specific product, team challenges, or domain beforehand. Express why this specific work excites you.
2. You couldn't go deep on your own past work
A great CV raises the bar for the interview. If you can't discuss the technical detail of a system you claim to have led, it looks like either thin preparation. Both cost you the offer.
- What to do instead. Make sure to revise your past projects. Be ready to detail key technical decisions, specific struggles, how you resolved them, and what you would do differently.
3. Someone else was more qualified
They saw your potential, but someone else was simply more qualified for what the role needs now. This is the case when the recruiter refuses to brief you for several weeks, sadly, because the process with the top pick hasn’t finished yet.
- What to do instead. Tell yourself that you are doing a very good job already, keep pushing and your next job might be even a better fit for yourself. In some cases, back-up candidates do get a call from my own experience.
4. You're overqualified, or you want something they can't give you
It happens when your previous role was higher than the current one, or your career ambition makes the company feel that you won’t fully commit to the role.
- What to do instead. Address potential worries directly in the recruiter screen and be ready to repeat with every interviewer. Clearly articulate why taking this specific role makes sense for your current career stage and life priorities.
Hope this is useful, and happy to answer questions in the comments about any specific topic above or how to navigate through the challenges in job hunting today!