Need advice, I’m being charged with interests I don’t think I should be
So I was initially charged with vacant home taxes for 2024 which I paid however I didn't realize I'm qualified for one of the exemptions. After giving the city a call and waiting on the line for over 90 minues I got a refund for my VHT via transferable payments/credits. This happened in spring 2025. At that time I havn't paid for my property taxes for 2025 yet and my plan was to use the transferrable credits that will soon be refunded to me to pay for my 2025 property tax. However, it somehow took the city almost a year to ACTUALLY transfer my refunds meanwhile my unpaid property tax balance was just sitting there racking up interests.
Fast forward to last month I finally received my transferred credits/payment for my VHT last month while the interests & penalty fees alone from the balance that I owed accumulated to almost $1000. And earlier I checked both my unpaid property tax of 2025 and the $1000 interest were deducted from the refund credits that I finally received.
My question is.. I don't think I should be paying that $1000... I was going to use the transferable credits that I THOUGHT would be refunded to me almost immediately to pay for rest of the stuff I owe. It's not my fault the city took fking forever to process the refund while my unpaid property tax was just sitting there and slowly accumulating interests... Is there something I can do?? Maybe call the city again and explain the situation? Why do I not get interests from the municipal for the refund that they owe me for almost a year but when I owe them money i have to pay interest this is absurd