
Has the assistant bot always been so useless?
I am choosing the station from a drop-down list, what do you mean you don't understand? This was the second attempt, after it told me "you can find info including fares on our website", which is totally unrelated to the issue I was trying to report.
Do they actually read/respond to emails, or should I save myself the effort? The turnstile at my station (an unmanned entrance) has become so stiff I almost can't get through it.
Edit: sent an email, thanks to everyone who shared their experiences!