How on earth does Macca's get away with the extortionate mark up on menu prices when using their app....large Big Mac meal and a happy meal -pick up costs $22.40...delivery is $34.07....on a big order it just insane......surely all menu prices should be the same then a delivery fee...not a complete different marked up menu for delivery orders......
Run a small ecommerce brand here in Australia. Back in early July I flagged obvious bot/invalid traffic on my account, one device model made up over 25% of all my google/cpc sessions with a flat 0% engagement rate, literally 0 seconds average engagement across every single session. Filed a click quality complaint and asked for a proper review.
Since then i've been given 9 different case numbers for what is literally the same one unresolved issue. Every single time it starts a new case from scratch, theres no continuity, no history carried across, i have to re-explain the whole thing from the start each time. I'm actually starting to lose my mind
Some of the "highlights":
* first two calls i got from them were at midnight and then 2:06am my time
* agreed a callback window with a rep (11am-2pm), got called instead at 6:53pm and then again at 8:26pm same day
asked to re-verify my account ownership more than once even though i'd already done it
* asked repeatedly for one single point of contact, never happens
* one rep actually apologised in writing for "the confusion caused by the multiple case numbers" and the late night calls, then proceeded to give me another new case number and said i'd get a proper update in 1-2 business days. that was 12 days ago, nothing since.
Every reply is basically the same copy paste template, "i understand your concern, i've forwarded this to the relevant team, please allow 2-3 business days, refer to case number xxxxx" then silence, then a new case number, then it just repeats again.
Has anyone actually managed to get through to an actual escalations or complaints team above the front line support? like an email or number that isnt just ads-support? At this point ACCC is looking like the only real option but wanted to check if theres an actual working escalation path first before i go there.