Canceled Shopify after 6 Years — still have to pay for 11 more months
I guess I'm just venting here. I had been meaning to switch away from Shopify for a while. Then my annual plan auto-renewed on July 17 while I was on a work trip.
Yesterday (August 18), I finally sat down and canceled my plan. Based on pretty much every other subscription service I have ever used, aside from a gym membership, it seemed like I would probably be prorated for the 11 months that I would not be using. It didn’t happen, so I talked so support — I figured this would be an extra hurdle, but not really a big issue.
I was told by an unhelpful chatbot that I had 30 days to cancel, and since I canceled after 31 days, I was not eligible for a refund. It was kicked up to another unhelpful chatbot and the answer the same. Guess that’s it then!
I was not aware of the arbitrary 30-day policy, and because it was an auto-renewal while I was traveling, I did not see the fine print. I guess six years of subscribing to Shopify counts for nothing.
Buyer beware, I suppose.
