As a new seller, I have a bunch of products that are similar. I need some good organization advice as I keep sending out the wrong product- then need to send them the correct one.
I set it up to test it before I ship but sometimes I just get busy and forget. I know a me issue- but I was wondering if anyone had similar problems when starting and how you ensure you send the correct product each time. Maybe a check list?
I’m trying to link a single WhatsApp account to two of my stores. Since they share a similar theme and sell almost the same products, the only difference is the region. I’m already sending updates through WhatsApp, which is working well.
Now, I need to do the same for the second store, but when I connect it, it asks me to disconnect from the first store first. Is there a way to do this? I’m not sure if there’s app or tool or anything I can follow.
Recently went live with Shopify and most things are going really great. I've got one particular issue to which I am not aware of a good solution, and I am surprised that there doesn't seem to be an out of the box solution for what I think would be a very regular issue.
Scenario: Someone comes in and pays cash for an item, say they hand over $50 and the total sale is $48. They say keep the change. This happens a lot as this is a Not-for-Profit shop, so the customers often do this as they see it as a donation.
This is not a tip, so I don't want to use the built-in tip feature, which is based on percentages of the sale. This is not a donation per-se, it could be called an Overpayment. (This is what Sidekick called it when I asked for help, so I'll go with that.)
I need to log these extra dollars as income so that when we end the session the money can be counted correctly.
The work around I built was to create "tip items/products" of various denominations which I could add to the cart at sale time, e.g. I made 1, 5, 10, 20, 50 cent tips, and 1, 5, 10, 20, 50, 100, 500, 1000 dollar tips. Each has stock count set to zero; sell when out of stock was on; don't collect GST (an Australian tax thing); and cost price set to $0.
So the above example I would add a $1 dollar tip three times to the cart and the system would register that I was handed $50 dollar note, and change was $0. Perfect.
The problem with this is that the accountant (who is integrated via A2X) doesn't want us to have "Tip Products" in our system. Now, I'm not an accountant and I don't fully know why this would be an issue with him, but regardless, I want to ask here -- as a last resort-- how else can I handle Overpayments (aka tips of a specific custom amount) at the time of sale?
Sadly, my colleague deleted all these products which were set up very consistently by me with logical SKUs etc, so I don't want to set them up again unless I must.
I appreciate any input and I am open to plugging in apps (even paid ones) if they solve this issue directly. (Oh, I am a developer, so if this is something I can code up myself, let me know -- I just have spent zero time looking into that yet)
hit 10k sales last month but haven’t received an email to claim my award yet
Hey ... I'm looking for a Shopify solution for a print-on-demand workflow, and haven't been able to find the right app.
What I want is something like:
-Customer uploads 5 different images
-For each image, they can choose a different print size (A5, A4, 50×70 cm, etc.)
-They can then add them to the cart
-Each image + size combination needs to become its own separate cart line item, with the correct uploaded file attached to it
So ideally the cart would look something like:
Custom Print — A5 — image 1
Custom Print — A4 — image 2
Custom Print — 50×70 — image 3
Custom Print — A5 — image 4
Custom Print — A3 — image 5
The files then need to remain associated with the correct line item when we get the order on our end so we know how to print it.
By the way, is this something that already exists in Shopify? I feel like, with all the print-on-demand companies and services out there, it’s strange that you can only order one format per order. If you want to print another file in a different format, you have to place a completely separate order? But I haven't found it.
Or is it possible to program this by myself somehow? I'm not sure ...
I guess I'm just venting here. I had been meaning to switch away from Shopify for a while. Then my annual plan auto-renewed on July 17 while I was on a work trip.
Yesterday (August 18), I finally sat down and canceled my plan. Based on pretty much every other subscription service I have ever used, aside from a gym membership, it seemed like I would probably be prorated for the 11 months that I would not be using. It didn’t happen, so I talked so support — I figured this would be an extra hurdle, but not really a big issue.
I was told by an unhelpful chatbot that I had 30 days to cancel, and since I canceled after 31 days, I was not eligible for a refund. It was kicked up to another unhelpful chatbot and the answer the same. Guess that’s it then!
I was not aware of the arbitrary 30-day policy, and because it was an auto-renewal while I was traveling, I did not see the fine print. I guess six years of subscribing to Shopify counts for nothing.
Buyer beware, I suppose.
So, when you add a page builder to a clean Shopify theme, in my tests they added roughly 260 KB to 350 KB of extra page weight and increased LCP by around 0.25 to 0.60 seconds on mobile.
Here is the raw breakdown from my tests:
• PageFly: +350 KB added | 5 scripts | +300ms to +600ms LCP increase
• GemPages: +330 KB added | 4 scripts | +300ms to +550ms LCP increase
• Zipify: +290 KB added | 3 scripts | +250ms to +450ms LCP increase
• LayoutHub: +260 KB added | 2 scripts | +200ms to +400ms LCP increase
It was a bit surprising that PageFly had the heaviest overall impact. It loaded 5 separate builder-related scripts in my test.
*How I tested it:*
• Baseline: Clean, default Shopify Dawn theme with zero extra apps, tracking pixels, or chat widgets.
• Test Page: Built the exact same landing page on all 4 apps (1 banner image, 3 feature icons, a 4-product grid, and 1 review block).
• Setup: Tested using WebPageTest on a standard mobile connection . Ran 10 tests per app and took the averages.
And the most important thing these results are from my specific test setup, so they shouldn't be treated as universal numbers for every Shopify store.
If you're using page builders for your main landing pages, are you seeing similar drops in mobile speed, or have you found good ways to defer their scripts?
Hello,
I constantly get error messages for my subfeed (for agegroup, gender, color) and it spits out the error message that they could not fit to an offer.
I am at my limit because i tried alot of stuff....
Has anyone an idea?
Have been with Shopify for three years (not a new account). For context our payouts are set to daily: sales on Monday are deposited on Wednesday; Tuesday sales on Thursday; Wednesday sales on Friday; Thursday sales on Monday; and Friday, Saturday, Sunday sales on Tuesday.
We noticed that payouts for the week look a little off. Our Thursday deposit never came through on Monday, but the Friday, Saturday, Sunday sales did get deposited on Tuesday. A deposit is now showing up for Thursday sales hitting the account on Wednesday but not Monday’s sales. Also, when you click into the payouts tab, there is nothing showing as pending (it should be forecasting the Monday sales and have a pending amount for Tuesday sales).
Is anyone else on daily deposits experiencing this?
I’m still trying to figure out how the retailers do it, but I’ve run into this scam a few times. Every time the CC company has to get involved.
Store shows up. Has good (but believable) prices, or they have a truly unique and interesting product.
They advertise a lot and sell through orders.
Those orders get tracking. Sometimes immediately and sometimes it takes a few weeks.
The orders show tracking to your city.
Order shows as delivered by USPS later but of course you never get the item.
The reason is that they somehow gain access to a legitimate shipping number and none of the tracking has any more fidelity than your city.
After they’ve done enough orders they close the shop and when you complain to Shopify they just say they’ll forward your complaint to the merchant.
They won’t deal with it at all or help facilitate a refund through their POS system.
Fortunately the credit card companies know this well and are good about chargebacks, but both Amex and Chase just advise to stay away from Shopify entirely because of the scams.
Honestly it makes me not want to open my own store there and it definitely makes me not want to do any business on Shopify.
Normally the campaign is sent within an hour but the status on this one has been showing "Sending" for over 12 hours now with only 392 emails sent. I have 537 subscribers and have only sent a total of about 2700 emails via campaigns this month. Has this happened to anyone else? What's going on? Do I need to contact Shopify? Sidekick was no help.
How are you collecting door codes for deliveries? I live in an apartment building and commonly rely on providing carriers with a key code to access the building for deliveries. Is there a streamlined way to do this on Shopify? I can think of a few different ways to simply collect the actual code, but then sharing such with a carrier is beyond me.
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Hi guys, I would like to hear your opinions and maybe from someone with extensive experience in Shopify regarding this scenario.
Situation: We manage an e-shop in multiple markets and face localization challenges.
Assignment: Imagine that we are launching a large fall campaign collection in 4 different markets at the same time. What are the key steps and settings in Shopify that you must not forget to make the campaign run flawlessly? How would you set up the process so that the new collection reaches all markets at the same time without translation and pricing errors?
Note: Our e-shops operate separately, we do not use Shopify markets, we do not currently work with any PIM system.
How would you approach this point by point?
I’m offering 5 free ecommerce UX/conversion audits in exchange for honest feedback.
I’m a UX designer testing a new audit framework for small ecommerce stores. I’m looking for stores that already have some traffic/sales, so I can study real friction points and improve the process.
Best fit:
Stores having:
- 1,000+ visits/month
- 10+ orders/month
- Clear conversion goal: product purchase, add to cart, checkout completion, etc.
- You’re willing to share basic numbers privately: traffic source, conversion rate if known, AOV, and biggest drop-off point
What I’ll review:
-Homepage clarity
-Product page friction
-Mobile shopping experience
-Add-to-cart and checkout flow
-shipping/returns clarity
-CTA placement
AOV/bundle opportunities
Top 5 fixes I’d prioritize
What you’ll get:
-Annotated screenshots with severity ratings & usability issues
-Top 5 conversion friction points
-Recommended fixes
A short priority list: fix now / fix next / nice to have
In return, I’d just ask for feedback on whether the audit was useful.
If interested, comment or DM with:
Store URL
Platform
Monthly visits
Monthly orders
Main traffic source: organic, paid, social, email, etc.
Mobile vs desktop split, if known
Biggest issue you want help with
I’ll pick 5 stores where there’s enough data to make the audit useful.
I’m selling a specific product, but customers keep asking about it so much that I can’t focus
I heard some Shopify merchants got an email from them asking to have a meeting where they want to help with store.
As the title says
Hey everyone! Pretty new to Shopify and looking for some advice. We have a physical shop with about 500 items, running Shopify POS on an iPad with a barcode scanner.
We want to start doing monthly inventory counts to keep our stock accurate. What’s the easiest way to run this with our setup? Any built-in tricks or app recommendations? Appreciate any tips!
The solution I found so far is to pay monthly to Shopify app on the Shopify app store.
When Rollouts first launched I was able to see "A vs B" metrics for a rollout, which was very handy as our company hasn't committed to buying an AB tool yet. When I have a rollout running now at 50% traffic, I don't see anything that indicates a comparison between the 2 "versions" anymore and was wondering if there was a way to get the comparison between the two now?