r/shopify

Can post screenshot here, but I got this in the spam folder today:

Dear Store Owner,
We are reaching out regarding a recent request submitted to delete your shop. Before proceeding, we kindly ask you to confirm that this request was made by you.
If you initiated the deletion request, please reply to this email to confirm your decision.

If you did not submit this request, kindly notify us immediately so we can investigate the activity associated with your account.

Please note that failure to respond may result in temporary closure of your shop for security purposes.
Kind regards,
Technical Support Team

TLDR: How do I permanently remove my Shopify account and stop Shopify from billing me?

I placed an order from a store about a year ago, today, a year later, I got a charge to my credit card for a subscription. I called the store, and they confirmed that I do not have an active subscription with them.

I also checked my Shopify subscriptions, and no subscription appears there. I removed all payment methods from Shopify last year, yet I was still charged through Shopify on a card that Shopify supposedly no longer has on file for a subscription that does not exist.

I have tried several times to delete my Shopify account, and I attempted to do so again today. How do I permanently remove my Shopify account and stop Shopify from billing me? At this point, the process feels like an outright scam. How is this legal?

Edit2 - The amount was $5.29 and I don't want to call out vendor but it was: SP vendorname shop.vendorname

Edit - I feel like there are a bunch of Shopify shills here or something that are intentionally misreading the post.

I never want to ever do business with shopify ever again.

Is there a way to stop Shopify from ever billing me again? Can I close the account or something? A written cease and Desist? What's it take?

I was updating products earlier and somehow ended up clicking around the admin for like 10 minutes just trying to do one simple thing

I swear stuff used to feel easier to find before. Now half the time I am just opening random tabs/settings trying to remember where Shopify moved something this time.

The little things in the dashboard are not a problem by themselves. When you are inside it for hours every single day the dashboard starts to get really annoying really fast.

Does anyone else feel the way, about the dashboard lately?

Hi there. I opened a Shopify store and bought a domain name through them. I switched bank accounts and a charge didn't go through, but I decided I wasn't ready to open my store anyway so I didn't reactivate my deactivated account. I have since decided that Shopify is not the service I plan to use but I would like the domain name access so I can transfer it to Cloudflare.

I cannot access the DNS or nameserver because my account is in arrears, but I have already paid to own the domain name. I reached out to their customer support and they said I will need to pay the outstanding invoice before they can give me access to my domain. Surely this is not right? They are withholding a separate product which I own because I didn't pay for a different service that I have paid for in full and that has been rendered inactive anyway...

Hello, i have an instagram page where i sell jewellery, the sales are hardly now, I'm getting offline response but i want to do it online, i tried earlier to have website on smartbizz had 800 people visit my store but no conversions, i moved to dm2buy, within a week i got two orders and then it shut down or stopped working.

Now I plan to move to Shopify as i don't want to waste more time trying out free things, but I read GST is mandatory for ecommerce. I am a small business person, taking GST, registering business, and maintaining records sound hectic and time consuming to me.. i am confused on what to do?

To all the folks, who are on shopify, do you have GST? If no how much is your sales, and if yes, is it hectic?

Scaling my automotive accessories store on Shopify and spring road trip season has me scrambling. Customers keep asking for ways to customize my car online with colors, wheels, and trim but Shopify variants are limited and the car customizer apps I’ve tested either slow the site or glitch at checkout. Did my research and the decent ones sit in a mid to high price range. Anyone here using a solid car customizer that actually works well inside Shopify without constant headaches?

Hi,

I’m curious to hear from people who actually managed to grow a brand new ecommerce store from zero using Facebook/Instagram ads.

By “from zero”, I mean:

• brand new Shopify store
• fresh Meta pixel
• no social proof
• no existing customer base
• no email list

A lot of advice online sounds very theoretical, but I’d really like to hear real experiences from people who went from 0 sales to consistent daily sales.

What strategy actually worked for you?

Some things I’d love to know:

• Did you start directly with Sales/Purchase campaigns?
• Or did you first build some visibility/trust with Traffic, Engagement or Awareness campaigns?
• Did you use ABO or CBO at the beginning?
• What daily budget did you start with?
• How many creatives/adsets were you testing?
• Broad targeting or interests?
• How long did it take before the pixel started performing consistently?
• Did you notice a big difference between launching a first store vs launching your next stores?

Also, if you’ve launched multiple successful stores:
Did you reuse the same strategy each time, or did each store require a different approach?

Would really appreciate honest feedback and real numbers/experiences if possible.

It won't let me add an image but shopify gives me suggestions on which package to use, and a good 80% of the time it gives me the wrong suggestion. ex: suggests an XL when i need a medium, or suggests an XS when i need an XL. What can i do about this? thanks!

I keep getting messages from two Shopify partners who I have worked with in the past. Things related to my theme/app that can affect speed and visibility over time, backend configuration and validation elements not being aligned or properly enforced, need for cookie categorization review, compliance functionality testing, backend validation, etc. the messages are fairly frequent which suggest they may really need the business, or are just flat out annoying businesses.

Both partners have been removed as users, so I am not too sure no they can see the things they claim need to be worked on. Is this standard stuff that I need to have done as a Shopify user on a routine basis?

Thank you for any insight anyone can give me. My biggest issue with things like this is that I cannot really see what actually needs to be done and I’m not paying someone to do anything that could potentially be BS and just a money grab.

I don’t understand Shopify security at all. I had one customer place three orders over night: ask have the exact same information (same CC, shipping address, billing address, etc). Two are marked as “medium risk for chargeback” and one, as I stated, is Shopify Protect Eligible. How can that be??

I've been tasked with converting this furniture store website into a Shopify store. I have never built a Shopify store however I do have lots of experience in software engineering and small business website design. I would love to get some insight into how experienced Shopify developers would take on this task and how I should go about completing this. I appreciate all the help!

Current furniture store website: https://www.sawatzkys.com/

I am beyond upset. I created around 80 product metafields and inputted the product specifications for 600 items. Now all of a sudden all that information is gone. I have shopify syncing with MYOB with an integrator but surely this has nothing to do with it because the integrator is only syncing certain fields. I thought I had metafield information disappear previously and now I am certain. Has anyone experienced this?

I'm running a skincare brand, about 8 months in and I'm trying to figure how to solve this problem

Most of the questions in my inbox are pre-purchase questions, something like "will this cause acne?", "what is the right dosage on a sunny day?" etc. We've been working on refining the copy, trying to put out as much info as we can on the product page itself, yet these questions don't stop coming.

I'm at a point where I don't know if this is something the page should be able to handle by itself, and I should only have to cater to the edge cases?

There's a bunch of tools around that help (apparently) but I want to know if this a common problem among skincare stores in general? and if so, how do you guys deal with these questions? Maybe an automation or a tool or just better structure to the FAQs page?

As the title says.. A customer bought an item from my store on Sunday.

Unfortunately, when I went to fulfill, I realized the item was out of stock (this particular item was going to be drop shipped). I sent her an email saying I would cancel the order and provide a refund, so I did. The next day, on Monday, I get a notice that the customer has disputed with their bank and I got a charge back for "credit not processed", immediately after, it said that I lost the charge back and got charged a chargeback fee.

How can I fight this?

I sent her the refund before she opened the case, but I still lost a chargeback and paid a fine for it.

Hi,

This is my first shopify project and I’m building an e-commerce website for a food products company where the most challenging part is calculating the shipping cost because we have products with multiple variants (starting from 500g to 25kg) so it is becoming hard for me to go with a static price range for different quality across different zones and it is affecting the profit margin and leading to loss in some cases. I almost completed everything other than shipping part.

Currently I’m using basic plan, will the Carrier Calculated Shipping (calculating the shipping rate dynamically during checkout) option be enabled if I switch to Grow plan which roughly costs around ₹7500 per month.

I just need to know if the plan upgrade would be a best option so that I don’t have to worry about changing the shipping rates after a few trial and error.

Thanks in advance.

I'm running a skincare brand, about 8 months in and I'm trying to figure how to solve this problem

Most of the questions in my inbox are pre-purchase questions, something like "will this cause acne?", "what is the right dosage on a sunny day?" etc. We've been working on refining the copy, trying to put out as much info as we can on the product page itself, yet these questions don't stop coming.

I'm at a point where I don't know if this is something the page should be able to handle by itself, and I should only have to cater to the edge cases?

There's a bunch of tools around that help (apparently) but I want to know if this a common problem among skincare stores in general? and if so, how do you guys deal with these questions? Maybe an automation or a tool or just better structure to the FAQs page?

This is something I’ve been noticing more and more across Shopify stores lately, and once I started looking into it, I realised it’s not really a rare issue at all.

A customer receives their package, probably already checked the tracking page multiple times or even messaged support asking where the order is… and then hours later, they finally get the “Your order has been delivered” email. At that point, the notification almost feels pointless.

So I did some digging, and it turns out that it isn’t even a bug. A lot of tracking systems work on polling, meaning the app checks carriers for updates at fixed intervals instead of getting updates instantly when the delivery scan happens. So the delay is basically built into the workflow itself.

From what I understand, the faster alternative is webhooks, where carriers push tracking updates immediately, and notifications get triggered in near real time. But not every app is built around that model, and many carriers still don’t support it consistently.

Which brings me to two things I genuinely want to hear the community's take on:

1. Given that this is by design and not a bug, do you think it's still acceptable from a customer experience standpoint? A delayed "delivered" email arguably creates more confusion than value.
2. If not, what are you actually doing about it? Have you found a setup that handles this better, or have you just turned off delivered notifications entirely?

Would love to hear what's working for you all....

I’ve been tweaking my store for days and something still feels wrong. It’s not broken, everything works, but it just doesn’t feel convincing. Like if I landed on it as a customer, I’d probably leave. Kind of hard to explain. Did anyone go through this? What did you change that made your store feel more legit?

My wife and I run a small Shopify clothing store and I'm trying to figure out if we are thinking about retention too late or too early.

Right now most of our energy goes into getting people to the site, improving product photos, fixing sizing questions, and making the product pages feel more trustworthy. That has helped, but we are starting to notice the same pattern every month. A decent number of people buy once, like the product, maybe follow us on Instagram, and then disappear unless we run another discount or new drop.

I don't want to turn the brand into one of those stores that trains people to wait for a promo code. At the same time, clothing is hard because repeat purchase is not automatic. People might love a hoodie but not need another one for months. Reviews help with trust, wishlists seem useful for future drops, and loyalty/referral points sound good in theory, but I'm not sure when they actually become worth managing.

I've been looking at tools like Judge me, Growave, Smile, Yotpo, and a few others, but it's hard to tell what is actually useful versus what just looks good in app screenshots. Judge me and Growave caught my eye because these combine reviews, wishlist, referrals, and loyalty in one place, but I'm trying not to add another app unless it solves a real problem.

For those running clothing or fashion stores, what actually helped you get more second and third purchases? Was it reviews, loyalty points, referral rewards, wishlists, post-purchase emails, SMS, better product drops, or something else entirely?

I'm especially interested in hearing from stores that moved past the early stage and started caring more about retention. What did you add first, and what turned out to be a waste of time?

Ps: Dont spam please

I have a question for people running stores that deal with physical products. Do you guys experience lots of chargebacks and refunds day to day? I've had a clothing brand now for 2 years, and i regularly have to try to win disputes against people just to prevent myself from losing money. They get their product but then find some way to "refund scam" me so they get their clothes for free. Anyone got solutions?