r/shopify

Hi everyone,

I'm facing a confusing issue with our Shopify store.

Here's our funnel today:

• Sessions: 197
• Added to Cart: 16 (8.12%)
• Reached Checkout: 7 (3.55%)
• Completed Purchase (Shopify Analytics): 0

However, we actually received 2 successful orders in Shopify Admin.

So my questions are:

1. Why would Shopify Analytics show 0 purchases when orders exist in Shopify?
2. We're using Razorpay Magic Checkout—could that interfere with Shopify's purchase tracking?
3. Has anyone experienced Purchase events not being recorded in Shopify Analytics, GA4, or Meta Pixel because of a third-party checkout?

Also, I'm concerned about the conversion funnel.

• 197 sessions
• 16 add-to-carts (8.1%)
• 7 reached checkout
• Only 2 actual orders (around 1% session-to-order conversion)

Does this seem low for a D2C brand selling pregnancy nutrition products (AOV around ₹1000), or is it within a normal range?

I'd really appreciate any advice on:

• Fixing the purchase tracking issue.
• Identifying why users are dropping off between checkout and payment.
• Improving the overall conversion rate.

Thanks in advance!

Hello,
After changing accounts in Shopify from one Gmail to another, it's no longer possible to login again. There's an endless loop Shopify-Gmail without every logging to admin console. Anyone has solved this issue. Tried in private mode still not working. Tried a different browser it does not work as well.

Hey all I have a problem with printing out the wrong language. My default language is dutch in my store. for European markets I need an English version. it's all translated but it prints it out in dutch. I think because my main language is dutch. which is fine I think. I can't switch that just to get the right langauge on my packing slips. any body knows what to do?

I’ve been working on my company for about a month and trying to get social media traction seems harder than I thought. Granted I’ve only been trying for a couple weeks on instagram and have gotten one person with a decent following to promote once my product gets sent to them. But do I just stay on this track or do yall have any tips and tricks?

Also is it weird to follow people until I have at least a decent little following? Like 200-300?

I have 100 + orders and I am spending way too much manual labour on just viewing order... Have people found a better way??

Hey just a little question hope to ge some advice: I Need to edit some products that are on google merchants. if I edit anything they will need to be reviewed again. Maybe instead of editing I just create a new product and hide the old products from my collections. that way I still get my organic results. Does anybody know if it's possible to hide a product in your collection but still keep them active and active in other sales channels? Sorry for the long story just wanted to be clear.

Have a nice Sunday all!

So I’m struggling with making good image ads for my brand and I need help with ugc ones also. I have regular video ads already they are gaining traffic but no one in the traffic is actually adding it to the product to the cart or even purchasing.

I'm doing a major front end redesign of my store, and I've been hearing about people using Claude (or Cursor with Claude) connected directly to their Shopify theme to customise the design. I'm currently doing the redesign by giving ChatGPT the front end mockups I've done, and having it give me liquid code to manually paste into the theme code.

Is using Claude connected directly to the Shopify theme way better/easier? Or basically the same thing?

Any tips would be great! I'm intermediate with liquid and basic dev stuff, but not super familiar with GitHub. Cheers in advance!

I'm trying to better understand the day-to-day operational challenges that Shopify store owners deal with.

What's one repetitive, frustrating, or time-consuming task in running your store that you wish required less manual effort?

I'm not talking about big-picture goals like "getting more sales" or having an AI assistant run everything. I'm more interested in the small tasks that come up over and over again and quietly consume a lot of time.

For example:

- Moving or copying information between different tools

- Updating inventory or product data

- Processing returns, refunds, or exchanges

- Answering common customer questions

- Creating reports or exporting data

- Managing orders and fulfillment

- Communicating with suppliers

- Anything else that feels unnecessarily manual

What's the one task that regularly makes you think, "There has to be a better way to do this"?

If you're open to sharing, I'd also be curious about:

- How do you handle it today?

- Roughly how much time does it take each week?

- Have you tried any tools or apps to help? If so, what was missing or frustrating about them?

I'm doing some research to better understand how Shopify merchants actually work day to day, and I'd really appreciate honest experiences and examples from real store owners.

Hi! I am using the Horizon theme and am wanting to use custom uploaded images for some of my variant options instead of pills with text.

A few things to add:

- I know you can do this with meta fields for colors, but I need to be able to do it for other variants besides colors.

- I don’t necessarily want the images to be thumbnails on the product itself, just image swatches for variants

- I do NOT want to use any apps. Coding is fine but I don’t know how to write my own code, so just need direction.

Anyone have any insight? I’ve tried looking through the Shopify forums but most everything I’ve found aimed towards the Dawn theme.

OR is there a theme that offers this natively? I like horizon but I’m not married to the theme.

Hey,

Who of you knew that sidekick can generate apps?

For you who didn’t, you are welcome

I made 2

Production list. - sum up, what products in unfulfilled orders I need

And because PayPal and afterpay don’t received order number, I got grouped orders by payment method list.

Helps me in pairing invoices and payouts in MYOB

What you got?

I have about 2000+ products "discounted", now I want to restore the price to the original one. Basically I want the price that appears in "Compare At" to be the actual price. Could it be that difficult? I tried with Cloude, Gemini & the Shopify AI - and coudn't solve it. So I went for the manual solution... still I can't see all the products. Doesn't seem like a complicated thing to do.

Hey all
Can anyone recommend app for subscriptions?

Basically i want any customer to have an opportunity to see they can get a subscription on each product. But each month I want to be able to send a different product.

I've been looking at Loop but I don't think it will work. It looks like if a customer buys a subscription for the product its on, then it will just be a subscription of only that one design.

I'm in apparel and basically want to see a new t-shirt design each month.

Ive seen these data center bots before but last few days they're hiting my site every other day for several hours. Anyone seeing this more lately?

Hi i have a shopify store, customized the theme and published the website.
Last year i did $17k business via website. But this is till march my online sales was growing like 17% up compare to last year sales. One thing last year most of the buyer were direct buyer like they were my repetitive customers. Earlier this year (around March), sales were actually growing by about 17% compared to the previous year. Most of my customers were returning customers, and things were going well.

However, now everything has suddenly stopped. I'm still getting 100+ visitors per day, but I'm getting almost no sales.

I have good knowledge of SEO and Shopify theme customization, so I don't think it's a traffic issue. I haven't made any major changes that should have hurt conversions.

I'm trying to figure out what could be causing this. Some possibilities I was thinking about are:

• Trust issues on the website?
• Product page problems?
• Checkout issues?
• Theme or app conflicts?
• Missing product reviews?

If you have experienced something similar, what would you check first?

Also, if you recommend a good free Shopify product review/rating app, I'd really appreciate your suggestions.

Thanks in advance!

Xeon sol, posing as tradingcardgame.us and using gameology (Australia retailers images)

The reviews on their site aren't real.

I recently setup my Dad’s Shopify account for his fabric business. I merged a lot of this products from Etsy to Shopify. The website design is very basic. My dad is almost 70 years old with no marketing experience and I’m a firefighter so I have no clue how to increase his sales. Maybe the site I designed isn’t very elegant or visually appealing? He hasn’t sold one item yet. Looking for tips on how to increase his sales? Has anyone had any luck with hiring someone to help with this type of thing. I’m willing to pay for the help I just don’t even know where to look. Any advice is appreciated

I'm building my first store. I have pictures that I put on the product page and it looks normal on Shopify, but then when I go to the site with another phone, the pictures look cut off or there's always a problem with the size.

1.I would be happy if anyone knows how to deal with this problem

2.and also tips on how to edit photos to look good

3. And what AI tools are best for creating photos.

Just found this brand: https://scooterscum.com/

How can Shopify host them?? They are using obvious nazi symbols.

This stuff would be illegal to wear in most European countries!