r/shopify

Hey guys, quick question for anyone running a Shopify store.

I keep watching session replays and it is driving me a bit crazy. I have visitors coming in, spending a ton of time on product pages, clicking back and forth between two or three super similar items, and clearly trying to figure out which one to get.

Then they just close the tab and leave.

They aren't even adding anything to the cart, so standard abandoned cart emails don't do anything here. It just feels like pure decision paralysis. They want something, but they get stuck trying to pick the right option and end up buying nothing at all.

Curious what you guys do for this?

Are you using comparison tables, quiz apps, live chat, or something else when people are lingering? Or is there a simple site fix that helped your conversion rate with these types of shoppers?

Would love to hear what has worked for you guys. Thanks!

Hey everyone, I’m dealing with a bizarre Shopify Payments issue that has completely stumped tier-2 support, and I’m hoping someone here has run into this specific backend glitch.

The Setup:

• Store is set up under my personal identity (US-based account details, personal tax info/SSN).
• Everything is 100% verified and active: ID, personal information, bank payout details—no banners, no holds, no verification requests pending.
• Running live ads with decent traffic, but after 3 days of heavy abandoned checkouts and 0 orders, I decided to test the checkout myself.

The Bug:

Whenever anyone tries to place an order, the "Pay now" button momentarily shows "processing" and immediately throws the generic error:

>"There was an issue processing your payment. Try again or use a different payment method."

Here is why this is completely abnormal:

• Zero Bank Contact: No authorization attempts, no fraud alerts, and no declined notifications on the issuing bank side. The charge request is never even hitting the card network.
• Fails Across Multiple Real Cards: Tested with a personal Mastercard, a secondary Visa, and had an outside friend try from their device. Same instant failure.
• Test Mode is Also Broken: I toggled on Shopify Payments Test Mode and used the standard 4242 test card. It fails instantly with the exact same error banner.
• The Logs Are Blank: In the store admin's abandoned checkout/order logs, the gateway response is literally just a blank processing_error. No decline codes, no AVS mismatch, no "do not honor"—just an empty error state.

Support Interaction:

I contacted Shopify support. The advisor looked at my account, confirmed everything was completely active and healthy on my side, and seemed skeptical at first. She then attempted a live $2 test charge herself and hit the exact same wall.

She escalated the session to two internal Shopify specialists; neither could find any trigger, block, or misconfiguration on the store. They ended up escalating the ticket directly to Stripe/backend banking partners, stating they have zero visibility into why the gateway is terminating requests before execution.

Has anyone experienced this specific invisible processing_error loop on a US individual account? Did Stripe actually resolve it on the backend, or is the merchant account permanently glitched? Any insight or workarounds while waiting on the escalation queue would be hugely appreciated.

what else is shopify going to take away from us? and anyone know why? the suggestions they gave us to move to was: numeral or zamp. thoughts on either of those?

I mean, I'll get used to this, just like every other stupid UI update that the IT overlords roll out. I'm sure eventually I'll wonder how I ever lived without this update.

But this rollout happened almost at the same time as Gmail's Yellow-to-Blue Important Email flag update. And my head is at maximum confusion/annoyance right now. Doesn't help that I have 6 stores, and 2 are still the old interface!

What I want to do right now go to every Shopify and Google developer overnight and move all the shit around on their desks. You know, move their monitors over to the left by 2 inches, and swap out their keyboards and mice.

Hi everyone,

I’m a new Shopify store owner and currently only accept credit card payments. Recently, I received an order that was flagged as High Risk by Shopify, and I'd love to get some advice from experienced sellers on whether I should ship it or cancel it.

Here are the details of the situation:

1. The Order Details:
   • IP/Location: Placed from Waterford, Michigan, using a web proxy (high-risk internet connection).
   • Addresses: The billing address is in Singapore, but the shipping address is in Michigan, USA.
   • Card Checks: CVV and billing address ZIP code checks were unavailable/unmatched.
2. The Suspicious Inquiry: While I was on vacation, I received an email inquiry asking if a certain product could be shipped to the US, mentioning that the person's orders on other websites were frequently canceled. I replied that it shouldn't be a problem. However, less than an hour later, someone placed an order for this exact product, but the email address used for this order is different from the person who made the inquiry.
3. The Buyer's Behavior: A day after placing the order, the buyer proactively contacted me asking if it has been shipped yet.

This feels like a classic carding/fraud scam to me. I've heard about the method of adding a random suffix/code to the billing descriptor to verify if a customer truly has access to their bank statement, but unfortunately, I'm not using Shopify Payments right now so I can't do that.

Should I cancel and refund this order immediately? How do you guys usually handle orders like this? Any advice would be greatly appreciated!

I went down a free-shipping rabbit hole and found two Shopify owners with almost opposite stories.

One said they'd been giving away six figures a year in free shipping.

They kept raising the threshold, then eventually said screw it and removed free shipping altogether.

According to them: no change in conversion rate. No change in AOV.

Just a bunch of shipping cost they apparently hadn't needed to eat.

Then, in the same discussion, another owner said they moved their free-shipping threshold from $100 to $150.

Their AOV went from $186 to $156 and abandonment shot up.

Same lever. Completely different customer reaction. Got me wondering...

Not really "what's the correct free-shipping threshold?" because not sure there's a useful universal answer to questions like that.

More like:

What are we giving customers because we've decided they expect it... without really knowing if they do?

• Free shipping.
• 10% welcome discounts.
• Constant sales.
• Free returns.
• Gifts with purchase.

Maybe even some of the apps/features we've convinced ourselves are helping conversion.

Has anyone here actually removed one of those "customers expect this" things and been surprised by what happened?

Either direction.

Something weren't sure you should remove but nobody cared...

or something that looked completely optional until you took it away and customers immediately proved otherwise.

Would love actual before/after stories if anyone has one.

what makes for an effective black friday/cyber monday and what do you do as a store to prepare for it? from cro, to marketing to sales?

I'm working with a client who's in office on select days during the month. They'd like to add the local pick up option, but want to show that the pick up dates are only the ones they're there. It changes each month which is the tricky part. Is there a plugin that you can select the dates that you'll be available for pick up only? And allow unlimited people to select that pick up time? TYIA!

So I want an app or way so when someone buys a pack it subtracts from the case as well so for example.

Let's say we have

1 case = 10 packs

And we have 10 cases

If someone buys 10 packs I want the case to reduce to 9 and if I add ten packs I want the case to add to 11.

I really need advice, thanks for the help

I've gone through the tutorials enough to set up markets, locations, catalog, etc.

What I am trying to do is duplicate listings to make it so different product types will have different costs. Like, notebooks be 6$ for WS and 10$ for everyone else. But I only want the company to be able to see that location/market/catalog and not everyone else.

Is this possible?