Transferring domain, Shopify sketchy behaviour
Hi there. I opened a Shopify store and bought a domain name through them. I switched bank accounts and a charge didn't go through, but I decided I wasn't ready to open my store anyway so I didn't reactivate my deactivated account. I have since decided that Shopify is not the service I plan to use but I would like the domain name access so I can transfer it to Cloudflare.
I cannot access the DNS or nameserver because my account is in arrears, but I have already paid to own the domain name. I reached out to their customer support and they said I will need to pay the outstanding invoice before they can give me access to my domain. Surely this is not right? They are withholding a separate product which I own because I didn't pay for a different service that I have paid for in full and that has been rendered inactive anyway...