u/levoniust

Crucial approved an RMA for my failed 128GB DDR5 kit, had me ship the entire kit back, and then confirmed they had created a replacement order.

Weeks later: “Sorry, consumer business is shutting down, no stock. Best we can do is refund your original $259.99.”

Problem is, an equivalent 128GB kit costs significantly more now, and one of the two sticks I returned was still working. I only sent the whole kit because they required it for the replacement.

So now they have my RAM, cancelled the replacement they already promised, and their refund won’t actually replace what I sent them.

What do I do next?

Alright fellow nerds, I’m looking for some advice here because want my server to work. I’m not sure whether I’m being unreasonable or if Crucial/Micron is screwing me over.

I had a Crucial Pro 128GB (2x64GB) DDR5 kit fail. I went through their warranty/RMA process like normal.

On July 1st, Crucial approved the RMA and told me to send the RAM back. Their email specifically said:

“Once the product is received, your replacement should arrive within 14 to 21 business days.”

So I shipped my RAM back to them.

Then on July 28th, after they had my RAM, I received another email saying:

“The replacement order #611240225 has been created for you.”

They even told me it would ship express and that I would receive tracking once it went out.

Okay. Great. Warranty handled.

Except... nothing shipped.

I followed up on August 15th asking what was going on.

On August 17th, Crucial responded and basically said:

Sorry, we shut down the Crucial consumer business, we're out of RAM, and we're not shipping your replacement.

.....W T F!!

Instead, they offered to refund the original purchase price of $259.99.

The problem is that I don't really care what I paid for the RAM last year. I sent them a defective 128GB kit under warranty, they accepted the warranty claim, took possession of my RAM, and then actually created a replacement order.

Now they're telling me that because they decided to wind down their consumer business and don't have inventory anymore, my only option is $259.99.

An equivalent Crucial Pro 128GB DDR5 kit currently costs substantially more than that, so $259.99 does not actually put me back where I was before the product failed.

I pushed back and said “If you can't fulfill the replacement order you already created, I think you should compensate me for the reasonable current replacement cost of an equivalent product.”

Their response was basically:

Company policy says refunds are based on the original invoice price. We don't have inventory. We won't reimburse current replacement cost. Take the $259.99.

And that's where I'm at.

I'm especially annoyed because they had already accepted the RMA and told me a replacement order existed. If they had said from the beginning, “We can't replace this anymore, your only option is a refund,” at least I could have made that decision before sending my hardware in. Might I mention that 1 of the 2 sticks were working and was in my server.

Instead, they now have my RAM, the replacement they promised isn't coming, and they're offering an amount that doesn't come close to buying the equivalent kit today.

 

 

Has anyone else dealt with Crucial/Micron warranty claims since they started winding down the consumer business?

Is there any realistic escalation path above normal Crucial customer support? Micron corporate/customer relations? Executive escalation? BBB? State consumer protection complaint?

And more importantly, from a warranty standpoint, does the fact that they accepted the defective product and subsequently created a replacement order give me any additional leverage, or can they simply switch the remedy to the original purchase price whenever they want?

I'm not looking to make money off of them. I don't expect some ridiculous payout. I just want to be able to replace the 128GB of RAM that I sent them under their warranty without having to come significantly out of pocket because Crucial decided to close the consumer side of the business halfway through my RMA.

 

 

TL;DR: Crucial approved my 128GB RAM RMA, took the kit, and created a replacement order. Now they say they’re out of stock and will only refund my original $259.99, which isn’t enough to replace it today. What would you do?

 Here is the link to the kit I RMA.

Here is a much cheaper listing of the same ram.

UPDATE: (Same day) The body of their reply to me asking for my RAM back.

"We understand your request to have the original memory kit returned to you, particularly since one of the modules was still functional when it was sent back.

At this time, I have reached out to our warehouse/RMA team to check whether your original memory kit is still available. If the product has not yet been processed or disposed of and is still available, we will let you know as soon as we receive an update from the team.

Please note that if the original kit is still available and you would like it returned to you, you will be required to provide a prepaid return shipping label for us to arrange the shipment back to your address.

Once we hear back from the team regarding the availability of the product, we will update you accordingly."

Ill keep you updated.

Of course Minecraft, but I am looking for corporative games.

Something like For the King.

Any not so well-known games are welcome!