u/lilac-insomniac

Is this a scam?

I got this message from a buyer, is it a possible scam? The order number does come up and the name she gave me in this chat matches the order.

How should I handle this? Should I cancel and refund and request they replace the order with the correct address just to be safe?

u/lilac-insomniac — 2 months ago

How to send a replacement package without impacting Star Seller shipping score?

I have a completed order from a buyer, and the buyer is asking for a replacement item. I want to send them a replacement through Etsy, but I’m afraid that the platform will interpret that as a late fulfillment.

I tried getting another label using the original order, and a red flag came up that my package may arrive late because it’s interpreting it as the original order.

Do I have to purchase a new label directly from the post office?

u/lilac-insomniac — 3 months ago