Be careful with merch you buy
Back in February for my birthday I bought the Sin Miedo Anniversary long sleeve tee. After the first wear I followed the care instructions and washed it and dried it using the proper instructions, but somehow the sleeve completely tore apart.
I figured they had sent me a defective product as 1. This has never happened before and 2. It is incredible hard for a shirt to yield these results, an article of clothing would either have to be damaged prior, or just made extremely poorly.
I contacted customer support: explaining what happened, provided photographic evidence of the damage, along with my order number.
They kept sending me ai generated responses and only forwarded me to an actual person when I mentioned disputing the charges with the bank since they wouldn’t exchange the defective product with a replacement.
After that they kept trying to convince me that I shouldn’t dispute it with my bank since “it would take months”, and that I should just do nothing? They were effectively offering that I just keep the defective product I paid nearly $70 USD for, and not get a replacement or my money back?
I filed a dispute with my bank, sent screenshots of the emails, the damaged product, and explained what happened, I did got my money back, but I was disappointed.
I just made this post wanting to warn people since the merch store’s team does not seem to care about its customers. I know this was back in February and it’s August now, I was honestly too sad after that to mention anything about it. I’m a big fan of Kali Uchis, but I’m going to make the most of it and try and fix the sleeve myself :,)!
I am curious to know if anyone else has had similar issues?