They blocked my account 90+ days ago
They blocked my account 90 days ago. And when I submitted all the documents and evidence that I was not the culprit nor a scammer. After seeing those documents they emailed me telling me to get a signed written stance from the buyer? and after telling them that is not my job they kept on repeating the email several times, and when I asked them to send me the case reference number and the time resolution, they didn't respond to any of that, after so much struggling and sending them emails my last mail was sent and was never replied till like after 15 days, and the reply was not clear at all they just said they will look into it.
I tried submitting this formal complaint in sunwai but failed so many times because there server's were down and loading screen was loading forever, I emailed them and CC'D SBP in most nayapay emails they didn't responded to any of my email. Last month I successfully submitted a formal complaint against nayapay on sunwai through there web portal, and that was when nayapay responded to my mail 15 days later...
Dispute was about a buyer who purchased a online service from me and paid PKR 3000/-rs. I have every proof from payment till account delivery and login confirmation.
My Last email stated that I demand a case reference number, partial release, and a supervisor to look into my case.
My remark. Don't trust these new banks. Save yourself and everyone around you, if someone was entirely dependent on that amount like groceries, bills, rent and gas money then they'll be stuck with no access to the hard earned money that you painstakingly made
Regards