u/lwhit03

I'm setting up a new Xfinity service. (moving from
NOW because it was literally impossible to get a replacement modem when mine died. Both in store and online said they couldn't help NOW customers and the prepaid phone line sends you back to online chat who sends you to the prepaid phone number etc etc etc.)

Anyways, I am trying to use my own modem, but activation fails in the app. So 1 go to the chat expecting to just give them the MAC address and all will be good. HOWEVER, the agent says I need to submit a consent form to use my own modem which is weird but whatever. I open the text they sent and realize it's a consent form for them to upgrade my plan to 500mbps down and an extra $20 a month!!! ! went back to the chat and whoa whoa whoa what's happening here and they tried to gaslight me saying that's my plan. Eventually they say they thought it was the same price as my current plan so they were just trying to help. I replied that Im only here to get my modem activated and they have the audacity to say
"yes that is what I'm trying to do".

Anyways, I think I have it all sorted but that is some terrible dishonest behavior from Comcast.