u/lwiji

Hi everyone,

My ENGWE M1 is only 2 months old and has been completely unusable because it won’t power on.

After troubleshooting, ENGWE’s technical team confirmed that the controller and battery fuse need to be replaced. I provided them with the controller details, and they confirmed they would send the replacement parts.

The timeline so far:

• Sept. 20: ENGWE confirmed the controller + fuse needed replacing.
• Sept. 21: They confirmed the parts would be sent.
• Sept. 26: They told me the controller was out of stock and offered a €40 partial refund.
• Sept. 29: They said the fuse had been shipped and that the controller would arrive “at the beginning of October.”
• Sept. 30: They again confirmed the controller was expected at the beginning of October and that I would receive tracking once shipped.
• Oct. 5: Still no controller, no tracking number and no concrete update.

I’ve been patient and cooperative, but my bike has now been unusable for weeks. I don't think a €40 refund is a reasonable solution for a 2-month-old bike that cannot even power on.

Has anyone here had a similar experience with ENGWE warranty support, particularly with waiting for an M1 controller?

How long did you have to wait? Did ENGWE eventually send the correct part, or did you manage to get a replacement bike?

Thanks!

Hi everyone,

I'm posting here because I've been trying to resolve a delivery issue with GONG customer service for several weeks now, and I'm honestly running out of patience.

I ordered a surfboard from GONG. The delivery was supposed to be to Portugal.

According to GONG, the parcel has been marked as not delivered since September 15th.

I first contacted GONG on September 25th because I still hadn't received anything. After that, I exchanged several emails with their customer service.

Since then:

• I have received no phone call from GEODIS
• I have received no SMS
• I have received no email
• I have received no tracking update
• I have received no delivery appointment
• I have received no estimated delivery date

I even followed up with GONG again on September 30th and October 1st.

Today, October 5th, GONG finally told me that the carrier says that no delivery appointment has been scheduled yet and that they are "currently trying to reach me."

The problem is: nobody has actually tried to contact me.

I'm available on the phone and WhatsApp, and GONG has my Portuguese number. I've done everything they've asked me to do.

At this point, I don't think it's reasonable for GONG to simply tell me that the carrier is handling it. I bought the product from GONG, paid for the delivery, and GONG needs to make sure the order actually reaches me.

This has now been going on for almost three weeks since the parcel supposedly stopped moving on September 15th.

This is also my first purchase from GONG, and unfortunately this experience is seriously making me question whether I would ever order from them again.

I'm posting this here because I'd really like to know:

Has anyone else experienced a similar issue with GONG/GEODIS deliveries to Portugal or elsewhere in Europe?

And more importantly, does anyone know how I can get this delivery actually moving?

GONG — if you're seeing this: I don't want another update telling me that you're waiting for the carrier. I need the carrier to contact me and I need a concrete delivery appointment.

I just want my surfboard.