Some pharmacies are just shit! (rant)
Hey y'all,
My Walgreens pharmacy changed their controlled medication refill rules about a year ago, where I now have to call in every time to ask them to start filling my medication after I have my pain appointments. Usually I'm not on the correct schedule so they tell me to call again in a few days and then they will fill it.
I call them earlier today asking if they can start to fill my Butrans patch and Hydro. They say yeah you can pick up the hydro tomorrow but it looks like the butrans patch is on backorder, every single strength is actually on backorder and we don't know when we can get it in. We check the back order medications every day so we can let you know when we think we'll get more in stock. If your insurance approves it, you can probably get the generic version which is not on backorder.
I'm sitting on the phone like....girl..... I put my last patch on last Wednesday and need a new one this Wednesday. There's no way you can 1) contact my doctor and have him write a whole new script for a generic, get a pre-auth, and order it by Wednesday. 2) The pharmacy is in a pretty small town (like 30,000 people or less), I'm probably one of a handful of people who's on Butrans. I know they probably don't want to go through the hassel of calling everyone on this medication (which they know gets changed every 7 days), to give them a heads up that it's all on backorder but cmon now this shit is insane.
I'm so nervous about possibly going through withdrawl and getting sick because no one updates patients on anything until we have to call. I'm just getting to the point where I'm fucking exhausted advocating for myself. I know I have to, I'm just tired of it. If you know a pretty important medication is on backorder, and there's probably like 10 people or less on it from your pharmacy, can yall not just give me a call to let me know omg :(
I hate this shit so much. No one thinks about how this impacts us- it's not just annoying-it's potentially dangerous for our health!!!