Buyers, reminder that most sellers are regular people and we are not Amazon or big box stores
Just sold an item yesterday.
Buyer reached out to me this evening and told me they bought a different item and the one they purchased from me was no longer needed. Requested a refund and said they’d pay return shipping.
Buyers, don’t do this shit. This is an absolutely ridiculous and inappropriate refund reason. We are not Amazon. If you buy something and then change your mind (before it even arrives at that), you are on the hook for the item. Resell it yourself if you don’t want.
Question for other sellers that have dealt with this recently. If we have our shop policies set to no refunds on used items, will Reverb stand behind us and back us up? I’m a bit concerned the buyer is now going to reach out to Reverb tomorrow and they’re going to force me to accept a return. Any recent experience with this?
Absolute nonsense. I can’t fathom having the gall to ask for a return for this reason. I can also see the buyer has negative feedback from a year or two ago, so they definitely pulled this BS previously.