Tenancy is ending and amount held in the deposit scheme is too low
This is in England.
We are moving out of our joint tenancy rented house and our deposit is held in the My Deposits scheme. A couple of years ago we were given a deposit cetificate that didn't have the correct amount on it, it was too low. We asked for a corrected certificate and were refused. A year later and there was a tenant shuffle and we were given another certificate that was even lower than the one before, about £1k less than it should be. We complained and were told it was a clerical error just on the certificate and the actual amount was correct.
Now we're moving out, we logged into the My Deposits portal and we can see for ourselves the amount is not correct, it's £1k too low. Our last day of the tenancy is today and we want to request the deposit back via the My Deposits portal tomorrow. What do we do about the incorrect amount?
Yes we have informed the LL twice about it in the past couple weeks, including that she could be penalized for improperly protecting the deposit, and she has ignored us.