Be wary of PSA booths, specifically CardsHQ in Atlanta Ga
I submitted a Moonbreon that ended up getting a 6. I am by no means a professional grader however I know which cards have a shot at getting a 10. (Mainly pokemon). When I asked PSA to do an investigation on the submission I had to thoroughly explain the submission process to the investigator because he didn’t know about submission centers. He then explained they “cannot” pull video footage of the due to an undisclosed tech issue. I am getting a moonbreon returned raw, my grading fee fully refunded and $150 promo credit. The investigation has taken about 2 months with little to no contact throughout the process. The investigator alluded that legal action may get the video to be extracted but that’s not a route I’m able to go. So just be wary of when you submits your cards to PSA.
EDIT I suspect that one of the employees at the satellite office swapped my card for his. I’m not sure why but this post isn’t letting me add photos.
Second edit. first two pics are of the graded card, second set are of my card
Third edit: front and back
PSA: take detailed photos of everything you submit for grading.