They were super nice about this. Thanks to the good folks here on this sub pointing me in the right direction I was able to get this approved on the first try. So thankful to you guys for sharing your experiences. I’m on the journey back to a mid-high 700s score and this is a massive win.
I had a Savor Card and a Quicksilver card that fell very delinquent during what was a nearly 2 year stretch of being in and out of the hospital. I saw on this sub that you could possibly email the CEO situation and get a goodwill adjustment. Today I received news that my request was approved. They called and left me a voicemail from an 800 number which was 800-955-1455. The customer service rep left a case number and I called back and provided all the information they requested, including my dates of hospitalization. I’m so thankful they decided to help me and I thought I’d share here for anyone in a similar situation. Here you’ll see the picture of the email that I got after my phone call confirming that they would remove the late payments.