Missing July and August payments. Need some advice on moving forward.
Hello everyone,
I’m currently at 112 qualifying payments under PSLF and have worked for the same state agency for 13 years. I keep meticulous records and have receipts for every single payment.
I recently submitted an Employment Certification Form (ECF), expecting my count to update to 114, but July and August were left off, keeping me stuck at 112. When I contacted Federal Student Aid (FSA), a representative advised me to open a complaint and attach the missing payment receipts. The very next day, another agent closed the case with generic PSLF information and told me to submit a reconsideration request instead. However, I can't submit a new reconsideration request because I already have an open one from over a year ago.
I’ve escalated the support ticket, but I’m at an impasse. Since they already have the payment receipts, what other steps can I take to get this resolved? Are there specific ombudsman channels, congressional inquiries, or other escalation paths you’d recommend? I live in North Carolina if that's helpful.