u/missterri99

Hi everyone.

I'm a 27-year-old female living in the state of Washington and I'm currently trying to get my IEP documents so I can try to get any sort of accommodations for my college alongside some other assistance that I may need. I have tried emailing my school district to retrieve these documents, but they said that they destroy the documents after 6 years and I don't know any other way to receive the documents in question. I was wondering if there is any other way to get these documents since I can't get them from the school district that I attended.

I know that taking 2 or 3 courses is possible at SNHU, but I was wondering if it is possible to do more than 3 courses?

I'm at my absolute limit with the administration here.

I’ve always worked hard, kept my grades up, and followed the rules. But right now, I am caught in a bureaucratic nightmare because SNHU's internal departments don't talk to each other, and I'm the one paying the price.

Here is the exact mess I’m dealing with:

I submitted my lab assignments that used a mandatory course template. Because of the template's fixed wording, Turnitin flagged it with a massive similarity score.

I did exactly what you’re supposed to do. I got the technical logs from the IT Service Desk and Turnitin support explicitly confirming that the high score was just a technical artifact caused by the mandatory template, not plagiarism.

The crazy part? The Office of Academic Leadership actually reviewed my work, validated the academic integrity of the submission, and cleared it to be graded.

BUT, on the exact same day, the Office of Community Standards processed a formal disciplinary reprimand for the exact same assignments.

How does that even make sense? One university department officially clears my work as valid, while another department penalizes me for it.

I filed a formal grievance pointing out this direct contradiction. I explained that I didn't intentionally cheat, showed the clearance from Academic Leadership, and attached the IT logs proving the template was the problem.

And they still denied my appeal and sided with the instructor.

It feels like the review boards don't even read the evidence. They just glance at the instructor's original Maxient report and click "deny." They don't care about the facts, they don't care that their own academic office cleared me, and they certainly don't care about the student.

I'm escalating this to the Provost for a final review because I refuse to let a departmental contradiction ruin my academic record, but I am just so incredibly exhausted by this school's bureaucracy.

I have worked my absolute tail off to be a good student. I maintain my grades, I follow the rules, and I do my work. But right now, none of that matters because my university is completely siding with my instructor over a blatant, documented technical error.

Here is the situation: I submitted a lab assignment that used a mandatory course template. Because of the template, Turnitin flagged the paper with a ridiculously high similarity score.

I didn't panic at first because I have the actual proof:

- I have logs from the IT Service Desk and Turnitin support explicitly confirming that the similarity score was just a technical artifact caused by the mandatory template.

- I even have a letter from the Office of Academic Leadership clearing my work as valid.

But on the exact same day the academic office cleared me, the student conduct department processed a formal disciplinary reprimand.

To make it worse, my instructor violated the student handbook. According to the rules, the instructor is supposed to email me to discuss the concern before penalizing me. Instead, they just slapped a 25% penalty in the gradebook and filed the report.

I’ve appealed it, I’ve provided the technical logs, the clearance letter, and pointed out the handbook violations. And the response from the school? They are still backing the instructor.

It feels like my past track record, my integrity, and objective facts don’t matter. The university would rather protect a professor who skipped procedural steps than fix a glitch in their own system. I am so tired of fighting a bureaucratic wall that refuses to admit when it's wrong.