How do you confidently handle objections in fundraising conversations and convince hesitant people to donate? I will not promote
Hi everyone,
I work in face-to-face fundraising for a company that collects donations for charities. Usually I do pretty well when the person is already interested, because the conversation flows naturally and I don’t really need to “sell” anything.
But I completely freeze when someone gives objections and I have to negotiate a little.
For example:
“I don’t have time.”
“I already donate somewhere else.”
“I only have $20” (when the minimum is $30).
“Maybe another time.”
The problem is not really introducing the charity or talking to people. It’s more the moment where I need to respond and guide the conversation instead of immediately backing off.
I think I become too defensive or too passive because I’m scared of sounding manipulative or annoying. So instead of confidently responding, I kind of panic internally and the conversation dies.
I know fundraising is not exactly traditional sales, but it still feels similar in the sense that you need to handle objections and help people make a decision.
For people who work in sales, fundraising, recruiting, etc.:
How do you answer objections naturally?
How do you stay confident without sounding aggressive?
How do you stop taking rejection personally?
And how do you actually learn the “negotiation” part of conversations?
Here’s an example of where I get stuck:
Person: “Sorry, I don’t really have time.”
Me internally: panic mode activated 😭
Or:
Person: “I only have $20.”
Me: “Oh okay no worries have a nice day.”
(even though I know I’m technically supposed to try to continue the conversation)
I’d really appreciate advice from people with experience because I feel like this is the main thing holding me back at work right now.