u/mohammed_rebwar

If you ever wondered what a multi-billion dollar tech disaster looks like, here is a live example from Meta's Support.

I’ve been trapped in a loop for 50 days trying to get a real human response for my disabled account (@5z9z). Today, a Meta Pro representative named Maxwell finally replied, telling me my new ticket was being closed because they already have an open case for it (Case ID: 884831187282715).

But here is the absolute comedy: literally ONE MINUTE LATER, an automated email arrived stating that the ticket is closed, and if I still need help, I should... click a link and open a brand new ticket!

They close tickets without solving them, push you to other dead ends, and then tell you to start all over again. They intentionally build these broken, looping automated systems to avoid taking accountability and to burn your time until you give up.

This isn't customer support; it's a systematic wall designed to ignore users while they keep charging for subscriptions and ads. Absolutely embarrassing for a leading tech brand.

\#MetaSupport #InstagramSupport #MetaFail #CustomerService #MetaAI @Meta

If you ever wondered what a multi-billion dollar tech disaster looks like, here is a live example from Meta's Support.

I’ve been trapped in a loop for 50 days trying to get a real human response for my disabled account (@5z9z). Today, a Meta Pro representative named Maxwell finally replied, telling me my new ticket was being closed because they already have an open case for it (Case ID: 884831187282715).

But here is the absolute comedy: literally ONE MINUTE LATER, an automated email arrived stating that the ticket is closed, and if I still need help, I should... click a link and open a brand new ticket!

They close tickets without solving them, push you to other dead ends, and then tell you to start all over again. They intentionally build these broken, looping automated systems to avoid taking accountability and to burn your time until you give up.

This isn't customer support; it's a systematic wall designed to ignore users while they keep charging for subscriptions and ads. Absolutely embarrassing for a leading tech brand.

#MetaSupport #InstagramSupport #MetaFail #CustomerService #MetaAI @Meta

It is absolutely mind-boggling how Meta, a tech empire that claims to shape the future of the metaverse and cutting-edge AI, operates a customer support system that feels like it belongs in the 1990s.

When a user faces an issue, like an unjustified account suspension, they are trapped in a slow, primitive, and outdated loop. For 50 days, my case has achieved absolutely zero progress. Instead of utilizing advanced, modern infrastructure to provide swift solutions, Meta relies on broken automated scripts and useless bots that simply redirect you to more dead ends.

They are incredibly fast when it comes to taking people's money for ads or subscriptions, but when those same users need assistance, Meta suddenly moves at a snail's pace. It is embarrassing for a leading global technology company to have a support apparatus this backward, inefficient, and systematically delayed.

If you cannot provide basic, timely human support for your products, your entire "advanced technology" brand is nothing but a marketing illusion.

#MetaSupport #InstagramSupport #TechFail #MetaAI @Meta