Hey team
I’m getting a blank screen when I try and access an old thread or start a new thread.
I’ve done all the things, cleared cache, tried a different browser. I even downloaded the app, same thing.
The thread WORKS but I can currently only see the response on my phone, not on my PC
Is it me? Surely not. Help!
Just got off VA1 SYD–DOH and learned something pretty wild about Velocity upgrades.
VA’s site says Platinum on Economy Choice/Flex can upgrade to Business on VA1–29 with points, “subject to availability”. Had my upgrade denied and tried to find an answer why, as I could see there are at least 6 seats available. Got told everything, from 'can't upgrade on a choice fare', to 'its a codeshare', to 'I checked in too early'. They even tried to gaslight me that there was no seats available.
After ranting on the phone for a while, what I was told is that there are only about six Business reward seats per flight, total. Those six can be used for outright reward bookings or points upgrades, and that’s it. Even if the rest of the J cabin (~24 seats) is empty, they won’t open more than those six for upgrades.
If those 6 rewards seats are booked 11 months in advance, the only possible way to get an upgrade via points after purchasing a cash ticket is for one of those people who booked a reward seat cancels, not if there are empty seats available.
So in practice “subject to availability” doesn’t mean “if there’s a spare J seat”, it means “if one of six hidden reward seats is free”, which is a very different benefit to what most people would read from the VA's website
Has anyone actually had a points upgrade clear on VA1–29 after purchasing a cash ticket?