u/moufdud

Posted here last week about a delayed package and still haven’t received it after 13 days.

Opened a ticket as the receiver, they said if by Aug.13 they don’t have it, they will message with next steps. After a week they closed it with no answer and just said to get the sender to open a ticket to start a CLAIM. I tried calling again and a different agent now gave me a date of Aug.31 as the deadline for them to tell me what happened. (I doubt they are investigating at all since it seems i’m told something different every time)

I did so, as the sender is a family member, when trying to open the claim last week the agent on the phone asked them to wait until September 3rd, another random date. They said no, they would rather get this over with, so the agent asked to wait to start the claim until monday or tuesday (today - Aug 18).

The sender tried to start the claim today, the agents refused to start it saying they have to wait until the 31st. Total BS, as I’ve seen numerous posts saying they started a claim while their packages were still “delayed”. I was told by CP themselves to get the sender to start a claim and I also got advice from a former delivery employee to start my claim because they would rather find the package than have to pay the sender. YES, the package is insured by the sender as well…

What can I do about this?

I had 2 packages sent to me from my family in Alberta to my location in Ontario. Both packages were estimated to be delivered on Aug 5, same exact weight and size, sent at the same time, two separate tracking numbers. I only got one, the other one kept getting it’s estimated date changed day after day, today is Aug 11 and it now says delayed. I called and talked to agents multiple times the past week, what happened? Can I still expect my package or what? I don’t understand how one came and the other one wasn’t with it, through out the whole tracking process they were identical updates… If anyone has any idea what is going on!?

Hey everyone, just need a place to help me de-stress lol. Like the title says, my family sent me 2 packages, I had 2 different tracking numbers, but checking both they had the same estimated delivery, Aug 5, 9am-1pm. One came with a delivery notice (never knocked on the door lol) but only one, the other one never came, foolish of me to assume they’d both be on the same truck. Anyways, ever since then, the tracking on the package that still hasn’t arrived keeps changing to the next business day, aug 6, 9am - 1pm, aug 7, now it’s Aug 10, and still didn’t get a notice today. I’ve called Canada Post several times, and opened a ticket, one agent told me they do see more than what we see with tracking and she saw it never got scanned on the truck, every other agent say they don’t have any update but I shouldn’t worry, “the package will come, this happen often”

I’m at a loss for words and really don’t know what to do. Anyone experience this before?

Thanks!