Looking to hire 3 Product Support Engineers- in the next 2 weeks.
Job description
- L2/3 Product Support engineer for highly complex products.
- Remote friendly.
- Work in shifts as needed.
- 20 member small team
- Triage / resolve escalate reported issues.
- Leverage LLMs to automate and
- 5 to 15 years of experience in the product space.
Skill Description
- Expert in SQL and troubleshooting with SQL.
- Excellent communication written and verbal
- Must have a good understanding of software works (backend / front end)
- Must be tech savvy and pick up new things
- Must be able to leverage LLM (not just basic prompting)
- Graphana / Rancher / airflow / Keycloak and other AWS related tools will be a strong influence.
- Python - good to have,
- Must be able to troubleshoot APIs.
Product description
- Regulated products for pharmaceuticals
- Backend - Postgres / python
- Frontend - React / Nodejs
- AWS hosted
Company Description
- 30 year old company (located in US / India / EU)
- 6 years as a product company
- 1500 employees
- Privately owned
Benefits
- LLM pro versions with plenty of tokens. Claude code / codex available from day 1 with maximum plans. Gemini available as default for everything.
- Salary 15-30LPA depending on skill set . Higher skill = higher pay.
- Remote friendly org
- Horizontal org, with no strict org structure like traditional MNC companies.
- Race Gender Location Nationality Caste nothing matters.
Disadvantages (not everything is rosy, so I will add this as well for full disclosure)
- Do not apply if you looking for a chill role. This is not it. This will be intense.
- This is a global team, so you will need to find a working time that works for you.
If this fits you, DM me your resume (GitHub link or Website or LinkedIn). Please don’t DM if you are a resourcing company, I don’t want vendors.
I am looking to hire 3, preferably in Chennai / Pune.
Edit : Please read through this post completely, please do send your link to your resume.