Why can't I downgrade from a Family --> Individual account? No response from a human at support for 3+ days
I'm trying to downgrade from a family account to an individual account but the website isn't letting me.
I removed my one other family member from my account so it's now just me but when I go to select an individual account under Settings --> Billing, it says that I have too many members on my account.
Has anyone experienced this?
I emailed support over 3 days ago but am still waiting for a human to get back to me - the AI chatbot was not helpful