Did I port correctly?
Yesterday I signed up for Metro’s $15/month unlimited-for-three-months promo. I’m porting over from Visible and using an iPhone.
The initial signup on Metro’s website was easy, but there didn’t seem to be any way to port my existing number during checkout. Once the order was complete, I saw a message saying to call Metro if I wanted to port a number.
So I called before activating the eSIM. The first rep basically didn’t seem to know how to handle the port, or confused I had already made an online order, and I was hung up on while she was researching it.
Thinking perhaps this is easier if I activate the new number and new eSIM first, I activated the Metro eSIM, and ended up with both my Visible line and the new Metro line active on my iPhone.
I called back using my Visible number. The second rep needed to send me one-time passcodes, but they weren’t coming through while I was on the call using the other line. So I hung up once she started talking about waking into a store. Of course the passcode texts came through immediately after hanging up.
On the third call (for a process that should be a step on the website), I just asked to cancel the whole thing. That rep transferred me to the porting department, and from there the port went through without any trouble.
They also mentioned something about crediting my account for three months, which I wasn’t expecting and still don’t totally understand. But at this point everything is working: I have my original number on Metro, only one active line, and my Metro account shows a $0 balance.
So my question is: what is actually the smoothest way to do this?
I may be moving three more lines from Visible to Metro in the near future, and I’d really like to avoid the three-call adventure next time. Should I:
Sign up for the new Metro line
Activate the eSIM
Keep both lines active
Then call the porting department directly?
Or is there a better process?