Bought Husqvarna 440 iQ on 6/12 at full price — $900 off the day after it arrived. CS refuses price adjustment, only offers return + repurchase on a “discontinued” model
I purchased a brand new Husqvarna Automower 440 iQ directly from Husqvarna’s website on June 12 at full MSRP — my first robot mower. It arrived yesterday, June 22. Today I randomly checked the site and it’s now listed $900 off.
Called customer support thinking I could get at least a partial refund or adjustment. They said the only option is to return the unit and repurchase it at the sale price. When I explained how ridiculous and costly that is for everyone, they added that the 440 iQ is no longer being manufactured (it’s a brand new 2025 model), a new one is coming next year, and it’s out of stock anyway so repurchase isn’t possible.
They’d literally rather have me ship back a brand new, unused mower that they claim they can’t resell than help a customer who bought it days ago. I only felt comfortable buying because of their advertised 100-day return policy.
All the “we respect your decision and value you as a customer” talk means nothing when this is how they treat people. Absolute garbage customer service.