Warranty Experience, No physical Store
I'd love to hear some other experiences from people going through warranty in places with no physical google store. The stories I've seen where people have access to one seem amazing, and really convenient, great experiences, but Im having problems my my P9F, and the options I have in australia seem to be really terrible
I can either
- be without a phone for who knows how long while my phone is sent of for potential repair
- get a new phone sent out to me, but if my warranty is declined, Im automatically charged for the new PF11 that was sent out, with no other option
- Go back to JB-HiFi, the retailer I bought it from, and go through the potential repair option, but through them as a middleman
Speaking to google support, they did refer me out to a partnered repair shop, but they seem to not be able to do anything, just confirm that they any needed parts are discontinued (or at least not sent to repair shops) and effectively start the repair or replacement processes on my behalf.
To make things even more complicated, the repair shop spotted a scuff on my phone, which had been there for faaaar longer than the issues, and told me that google will call that physical damage and deny any warrantly claim.
I'd love to know if anyone's had a similar experience, and if there are any tips/tricks to go through the google processes
(Pics attached of the "damage")
Edit: realised I didnt actually say what the issues were,
Its mainly performance, opening the screen can take a while for anything to render on the inner screen, the rear-camera selfie reature just does not work, the outer screen not turning on when the phone is open, and the ineer screen chugging, and most unresponsive