I will never give SATA Airlines any of my money ever again
I’m first generation born in Canada, my parents immigrated like many in the 70s and kept a very strong bond to their native island. Just over ten years ago we bought a family home there and my elderly parents fly every year and spend 3-4 months there. As Azoreans they fly SATA mainly… this might be the last time.
My parents are in their late 70s early 80s and as you can imagine my sister and I do our best to help them get there in an ever more confusing process of travelling for the elderly. My parents fly there every year with their small dog… yesterday in Montreal as they are about to fly out there were told that at the last minute they cannot bring their beloved pet, this after doing it for the past half a dozen years without issue.
This pet is a small dog that is very quiet and sleeps 90% of the way during travel in a small carrier. My parents were forced to leave her behind with my sister and fly out, as you can imaging this left my mom extremely distraught. We’re now scrambling to figure out if we can ship her there or we will be hosting here which is not a huge issue for us. My feelings are purely for the emotional stress this has caused my elderly parents and who have been faithful SATA travellers. They showed no compassion and flexibility at the at the gate.
