u/nicewemadeit

I received a bill in my name from AT&T several weeks ago for 3 phone lines that I did not open or authorize. Long story short, I filed a police report, I went to 2 AT&T locations to try to fix this and was told there were 13 total lines on the account and I needed to call the fraud dept. I called and you cannot talk to a live agent so I had to file a fraud claim online. I had to submit a police report, affidavit, proof of address, my ID. Yesterday I got an email saying they completed the investigation and I am fully responsible for the account and the charges. I don’t know what to do now, it is not my account!

I did freeze my credit, contact IRS, SSA, FTC.