Advice on Scammy Corporate Store
I purchased a hotspot in full with a line on May 22nd. Had issues self activating so I call 611 and they mentioned there was a restriction on the line from what I recall it was called and CSR would put me on hold to investigate but then moments later the call would drop. I called back roughly 2 more times and the same situation happened so I decided to go into a corporate store.
Employee and the manager say the same thing about the restriction but told me they’ll cancel the line and create a new line. Great, right?
Days later I see my bill is ready and not only was the old line still active but I also have an installment plan on the new line. Mind you the agreement for the installment does not have my signature.
I file a complaint with the BBB and the next day I get a call from the office of the president. Great guy, he was able to resolve the cancellation of the original line on the account. However, he said only the store manager can assist with the removal of the installment plan since I “signed” the agreement.
I make a trip back to the corporate AT&T store and the employee says you’ll have to come back when the manager is here. He’ll be here on this date between 9-6. Cool, I leave and then come back the day I was told 1-1.5 hours before 6. Another employee says sorry you just missed him but I just texted him and he’ll be back on this day between 9-6.
Guess what? This goes on for another 2-3 occurrences with the employee on the 3rd occurrence on a Friday saying the manager wants to take down my name and number and he’ll reach back out in 2 business days.
Well the next Thursday rolls around, almost a whole week later, and no call. I pay them another visit. “Sorry, you just missed the manager but he’ll be back on the fourth between 9-6.”
I come back yesterday on the fourth at 9:30 and they’re not even open. I give them the benefit of the doubt and go run errands for a 4th celebration then came back at 10. They’re open, cool. First employee says he won’t be in until 11 but let me call him. Claims he’s not answering and then goes to help another customer. Another employee walks out onto the floor from the back room and asks if I need help. Yes I do so I tell him my frustration and the situation. He tells me “the manager won’t be in today since it’s a holiday and you can come back next week because I’m not dealing with you after you came after me with your bullsh*t”
This whole situation is ridiculous… at least 5 visits and numerous calls within a near 45 day window.
What can I do to get this installment plan corrected? Am I stuck paying double for a device I already paid in full for?