u/nightswithnic

hi guys, so i had issues with persona/ticketmaster yesterday and after being persistent on twitter, my case was escalated. here are some things i learned from it. i have been a ticketmaster user since 2017 and never had big issues until this past year. i was able to unrestrict my account and clear the flags on it and had talk to both ticketmaster and persona. i think a lot of this is probably obvious and may not work for everyone but it was helpful for me.

- make sure you are updating your passwords every so often and put in a passkey. apparently ticketmaster had been blocking people from other countries from accessing my account. if you have multiple Ticketmaster accounts, make sure they have different passwords. they said to delete the extra accounts you aren’t using if you can, but it’s not necessary.

- make sure you aren’t logged into multiple devices. unknowingly, i was logged into 15-20 devices so they were able to log me out on their end, but multiple devices on a single account can cause you to have browsing pauses on your account.

- on persona, from what i gathered if you have multiple ticketmaster accounts under the same phone number, you might get docked because persona wants to protect the other account. that happened with me, i have two ticketmaster accounts under the same number, wasn’t able to upload my passport or drivers license at all but they were able to fix it for me since i don’t really use my other account as much

hi guys, so i had issues with persona/ticketmaster yesterday and after being persistent on twitter, my case was escalated. here are some things i learned from it. i have been a ticketmaster user since 2017 and never had big issues until this past year. i was able to unrestrict my account and clear the flags on it and had talk to both ticketmaster and persona. i think a lot of this is probably obvious and may not work for everyone but it was helpful for me.

- make sure you are updating your passwords every so often and put in a passkey. apparently ticketmaster had been blocking people from other countries from accessing my account. if you have multiple Ticketmaster accounts, make sure they have different passwords. they said to delete the extra accounts you aren’t using if you can, but it’s not necessary.

- make sure you aren’t logged into multiple devices. unknowingly, i was logged into 15-20 devices so they were able to log me out on their end, but multiple devices on a single account can cause you to have browsing pauses on your account.

- on persona, from what i gathered if you have multiple ticketmaster accounts under the same phone number, you might get docked because persona wants to protect the other account. that happened with me, i have two ticketmaster accounts under the same number, wasn’t able to upload my passport or drivers license at all but they were able to fix it for me since i don’t really use my other account as much

hi so i was trying to transfer tickets to my friend and i got a you need to do a persona security check with your ID and selfie. no matter how many times i tried, it would not accept my ID.

then i got “verification unsuccessful You can still access any tickets in your account, but you will be restricted from purchasing new tickets.”

However, my account is still fully functioning and i’m able to buy tickets and check out with them. i’m very confused and idk if i should make a new account for the future or what. i’m just soo tired, i could understand the need for a security check but it feels like no matter what ID i use it fails. i’ve had my account since 2017 and have bought a lot of tickets with no issues. Will they send me an email saying my account is restricted later? i’m just confused as to why my account is still working.

update: they sent me another persona thing and then it failed again so my account is restricted. i called their support line and they said it’s been restricted since 10:40am this morning and i will only be able to access existing tickets. i have another account i can use with a different phone number but it’s wild. for right now i can still check out and buy tickets

update 2: my account is seemingly fixed

hi so i was trying to transfer tickets to my friend and i got a you need to do a persona security check with your ID and selfie. no matter how many times i tried, it would not accept my ID.

then i got “verification unsuccessful You can still access any tickets in your account, but you will be restricted from purchasing new tickets.”

However, my account is still fully functioning and i’m able to buy tickets and check out with them. i’m very confused and idk if i should make a new account for the future or what. i’m just soo tired, i could understand the need for a security check but it feels like no matter what ID i use it fails. i’ve had my account since 2017 and have bought a lot of tickets with no issues. Will they send me an email saying my account is restricted later? i’m just confused as to why my account is still working.

update: they sent me another persona thing and then it failed again so my account is restricted. i called their support line and they said it’s been restricted since 10:40am this morning and i will only be able to access existing tickets. i have another account i can use with a different phone number but it’s wild. for right now i can still check out and buy tickets