Keeping the wrong item??
So I ordered a Kobo Libra 2 Grade A - £220.
They sent me a Kobo Libra Colour (£210).
I initially wanted to send it back and get the right item, but now they don't have any Libra 2 Grade A's listed, which I guess is understandable as it's an older product. Clearly the one I got was a mistake.
So rather than swap it for a Grade B Libra 2, I thought OK, I'll just keep the Colour. I asked if I could do so and get a credit for the difference in price. They refused and told me I had to return it, otherwise the warranty wouldn't cover it.
Rather than go through this hassle, I though what if I take it to a store - normally they will process a refund there and then after checking that the item I'm returning is the one sent out. And could I then buy that item back in a new transaction?
Any store workers able to comment on whether or not I could do this?